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Strategic Account Manager 3
Senior Strategic Account Manager - Global Financial Services at Behavox
About Behavox
Behavox is shaping the future for how businesses harness their most important raw material — data. Our mission is bold: to organize enterprise data into actionable information that protects and promotes the growth of multinational companies worldwide.
From enterprise risk and compliance to revenue maximization, our AI/ML-based data operating platform enables the creation of multilingual solutions that activate data for all functions within a global enterprise.
Our unique approach is validated by customers who consistently ask us to keep forging ahead—no other company aggregates, analyzes, and acts on data to uncover opportunities or solve problems the way we do.
We’re seeking fearless innovators with an insatiable appetite for building what no one has ever built before.
About The Role
Behavox’s Strategic Account Managers own the full commercial relationship with some of the world’s most complex and highly regulated financial institutions, including:
- Global banks
- Hedge funds
- Asset managers
- Energy firms operating under demanding regulatory frameworks
Key Responsibilities
The Strategic Account Manager is responsible for:
- Full end-to-end ownership of the relationship, ensuring Behavox delivers against client needs while positioning the platform as a defensible core control system.
- Strategic account growth, including:
- Executional ownership of outcomes, commercial performance, and executive relationships.
- Long-term planning for compliance frameworks integrating:
- Communications surveillance
- Trade surveillance
- Compliant archiving
- Policy management
- Autonomous account strategy, handled with minimal managerial oversight in:
- Contract renewals
- Escalations
- Strategic executive engagement
The role demands strategic big-picture thinking alongside operational execution—often on the same day.
Core Account Obligations
The Strategic Account Manager will:
- Own renewals across all client relationships, driving retention and expansion through:
- Developing retention strategies
- Leading complex contract negotiations
- Reviewing ARR churn risk forecasts and devising mitigation plans
- Forecast and mitigate high-risk client churn accurately
- Execute inbound and strategic expansion deals, aligned with Account Executives under a Unit of One model
- Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with:
- Clarity on compliance posture
- Assessments of regulatory risk maturity
- Demonstrations of platform value rather than generic updates
- Escalation & operational integrity:
- Triaging, escalating, and resolving complex multi-workstream issues independently.
- Building rapid resolution collaboration with internal team (Product, Engineering, and Support).
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What You’ll Bring
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Deep subject matter expertise in enterprise compliance technology & unified controls ecosystems: Know how surveillance, trade oversight, archiving, and policy management intersect in global financial institutions. Understand how compliance maturity develops over time and evaluate why clients choose—or choose not to upgrade—unified frameworks.
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Extensive knowledge of financial services regulation: Proficiency in communication monitoring (e.g., SEC, FINRA, EU MiFIDII), trade reconstruction requirements, and regulatory archiving mandates across:
- Banking sectors
- Hedge funds
- Asset management
- Energy finance markets
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Proven expertise in multi-stakeholder account management in highly complex, regulated environments: Manage relationships with Heads of Surveillance, compliance analysts, IT functions, and front-office operations teams simultaneously.
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Full commercial lifecycle management skills for enterprise SaaS environments: Drive end-to-end contract renewal cycles, including:
- Strategic retention/downgrade mitigation
- Accuracy in burn/indicative churn forecasting
- Personal, data-driven negotiation and close execution
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Authority and operational capability in escalation/resolution dynamics: Take full ownership of:
- Escalation triage
- Multi-customer escalations
- Firm-wide accountability for on-time delivery health
What You’ll Do
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Account health monitoring and proactive risk identification: Independently assess commercial, operational, and relationship risk across accounts. Move quickly to prevent disruptions.
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Executive engagement and business review leadership: Design and conduct QBRs and EBRs targeted at compliance growth, not feature updates. Drive actionable discussions about:
- Detectable risk exposure
- Regulatory changes
- Controls framework gaps
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Renewal ownership and strategic churn avoidance: Optimize each renewal by:
- Building high-consequence retention strategies
- Developing commercial mitigation plans based on data-led account health analysis
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Next-in years growth and expansion execution: Identify and fuel inbound expansion opportunities with:
- Data-backed value-driven enablement plays
- Proactive discussion of platform capabilities beyond core product evidentations
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Delivery follow-through and client advocacy accountability: Ensure client-facing delivery commitments are tangible, communicated effectively, and resolved with zero downtime. Hold internal cross-functional partners accountable for seamless service execution.
What We Offer
✅ A global mission with a diverse, talented team across the world. ✅ Impactful work where bold innovation shapes industry charting. ✅ Competitive salary aligned with market metrics. ✅ Generous health insurance covering employees and families. ✅ Work-life balance with a generous vacation policy and flexible hours.
Our Process
Talent matters at Behavox. We’re building a culture where outstanding people work together as high-performing teams. That’s why we demand fairness:
- The best talent always has options—our process reflects that, with a mutual alignment check: business needs, career goals, and cultural fit.
What to Expect
- Initial discussion: Align on salary, location, and key expertise.
- Technical competencies deep dive: Focuses on critical role requirements.
- Behavioral case exploration: Evaluates how you’ve navigated similar challenges.
- Work simulation: Assess if your work style fits inclusively with teamwork.
- Final interviews: Engage with senior leaders for your informed hire recommendation.
Our Commitments in Process
- No artificial intelligence assistance allowed during interviews or meetings (we want to know you).
- All interviews are recorded for fairness and collaboration in hiring discussions.
Let’s build something groundbreaking together. [Apply to join the team](insert application link).
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