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Strategic Account Manager
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Strategic Account Manager
Senior Customer Success Account Manager (12-Month FTC)
đź“Ť London | Hybrid (3 days onsite/client's sites)
An Exceptional Opportunity for an experienced Senior Customer Success Account Manager to join a leading UK fintech SaaS business working with:
- Banks
- Building societies
- Specialist lenders
Key Responsibilities
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- Managing strategic enterprise customer relationships
- Driving customer retention, renewals, and expansion (ARR & NRR)
- Leading executive stakeholder engagement and business reviews
- Identifying upsell and cross-sell opportunities
- Partnering with Product, Delivery, and Support teams to maximise customer success
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Requirements
- 5+ years’ experience in:
- Customer Success
- Strategic Account Management
- Enterprise SaaS
- Proven experience with enterprise financial services clients
- Strong commercial and stakeholder management skills
- Proven success in driving retention and account growth
Interested? Happy to connect!
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