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🚀 Strategic Account Manager – Banking
Do you thrive on building long-term client partnerships, driving commercial growth and delivering exceptional customer experiences?
At Reward, we're transforming the way banks and retailers engage with millions of customers through personalised offers, loyalty programmes and AI-powered commerce.
As part of Rezolve Ai, a NASDAQ-listed AI-powered commerce platform, we're entering an exciting phase of international growth and we're looking for a Strategic Account Manager to join our Banking team.
If you're commercially minded, passionate about client success and enjoy working with senior stakeholders to deliver real business value, we'd love to hear from you.
Why join Reward?
This isn't your typical account management role. You'll become a trusted strategic partner to some of the UK's leading banking and financial services clients, helping shape customer engagement strategies that influence millions of consumers.
Working across Product, Marketing, Data, Engineering, Operations and Partnerships, you'll have the opportunity to lead meaningful client relationships while helping drive the future of digital banking, loyalty and commerce.
What you'll be doing
As a Strategic Account Manager, you'll own a portfolio of strategic banking clients, ensuring they receive exceptional service while identifying opportunities to grow partnerships and deliver long-term value.
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You'll:
- Build trusted relationships with senior stakeholders across loyalty, payments, digital and customer engagement teams.
- Develop strategic account plans that align client objectives with Reward's products and services.
- Lead Quarterly and Monthly Business Reviews, presenting meaningful insights, performance updates and future opportunities.
- Identify commercial growth opportunities, working closely with Product and Sales teams to expand client partnerships.
- Act as the voice of the client internally, bringing together cross-functional teams to deliver outstanding outcomes.
- Use data, market insight and customer trends to shape recommendations that improve performance and customer engagement.
- Lead complex client programmes from onboarding through to continuous improvement and innovation.
- Manage governance, risk, compliance and commercial discussions to ensure successful long-term partnerships.
- Mentor junior account managers, sharing best practice and helping develop the wider Customer Engagement team.
What we're looking for
You'll be someone who combines commercial thinking with outstanding relationship management skills.
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You'll ideally have:
- 5+ years' experience managing strategic B2B client relationships.
- Experience within banking, payments, loyalty, fintech or customer engagement.
- A proven track record of growing client accounts, increasing retention and identifying commercial opportunities.
- Confidence presenting to senior stakeholders and executive-level clients.
- Strong commercial acumen and the ability to translate business challenges into practical solutions.
- Experience working across multiple internal teams to deliver complex client programmes.
- A collaborative approach with excellent communication and influencing skills.
Why Reward?
At Reward, we're proud to work with some of the biggest names in banking and retail, helping millions of customers enjoy more rewarding everyday experiences.
We're growing rapidly, investing in innovation and building the future of AI-powered commerce. You'll join an ambitious, collaborative team where your ideas are valued, your development is supported and your work has genuine impact.
If you're ready to take ownership of strategic client relationships and play a key role in shaping the future of customer engagement, we'd love to hear from you.
Apply today and help redefine what's possible in banking, loyalty and commerce.
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