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Strategic Account Manager
Voy is one of the fastest-growing preventive healthcare platforms globally, built to help men and women take control of their health. We deliver innovative clinical pathways across Hormonal Health, Weight, Metabolic Health, and Dermatology, with more to come as we expand our impact.
As well as providing services to the private space, we are increasing growing our business in public healthcare, following the acquisition of Morelife last year. Morelife has been operating in the NHS for the last 25 years, and is one of the leading obesity providers. We are looking for a talented Strategic Account Manager to join our organisation and run the day-to-day performance of our public sector contracts.
The Opportunity
This is a high-impact role where the contracts you run and the performance you drive directly determine the outcomes we deliver to the communities we serve.
What you'll do
- Own operational performance across your contract(s), tracking KPIs, diagnosing what's driving underperformance, and doing what it takes to get back on track
- Manage the day-to-day relationship with commissioners and clients, keeping communication proactive, timely, and credible
- Get into the data, analyse programme performance regularly, spot trends and risks early, and translate them into clear reporting for commissioners
- Lead remedial action when performance falls short, including presenting corrective plans and updated trajectories to commissioners
- Line manage service delivery staff, giving them the structure, clarity, and support to perform
- Manage the contract budget, tracking spend against actuals and ensuring invoicing reflects delivery accurately
- Identify opportunities to grow the contract footprint, building relationships with local partners and contributing to a 10% annual revenue growth target
- Roll up your sleeves where needed, whether that's in the community, with referral networks, or directly supporting delivery
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Who you are
- You take full ownership. When something's off, it's your problem to solve, regardless of where it started
- You're detail-oriented and data-driven, comfortable getting into the numbers and confident in what they're telling you
- You think strategically and execute at ground level, connecting the dots across a contract and then closing the gaps
- You're a natural relationship-builder, personable and responsive, with the ability to earn genuine trust from commissioners and partners
- You communicate clearly across different audiences, adapting your style from frontline teams to senior stakeholders
- You're organised and self-directed, able to manage competing priorities without losing sight of what matters most
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What we need from you
- 3+ years in a contract management, programme management, operations, or service delivery role, ideally in health or public sector commissioning
- Proven track record of owning KPIs and driving performance improvement, not just reporting on it
- Experience managing commissioner or client relationships at a senior level
- Comfortable with data, able to interrogate it, spot what matters, and present it confidently
- Budget management experience, tracking spend and reconciling against delivery
- Strong communicator, able to adapt your style from frontline teams to senior stakeholders
This is a hybrid role with regular travel to your contract area - including Manchester and Sheffield
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