Rokt
Strategic Account Manager, Customer Data Platform - EMEA
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Strategic Account Manager, Customer Data Platform - EMEA
Strategic Account Manager – Rokt mParticle (EMEA)
At Rokt, we empower smart businesses to unlock real-time relevance and generate incremental revenue through AI-driven ecommerce solutions. Our AI-first, data-driven platforms like Rokt mParticle connect billions of customer transactions globally, enabling businesses to deliver personalized, adaptive experiences across all touchpoints. With a commitment to transparency, growth, and innovation, we’re transforming how companies turn customer data into competitive advantage.
About the Role
The Strategic Account Manager (SAM) for Rokt mParticle in EMEA plays a pivotal role in maintaining and expanding high-value, global accounts. This is a client-facing, relationship-driven position where success hinges on driving customer retention, expansion, and satisfaction while influencing the product roadmap through direct feedback.
Key Responsibilities
- Build and deepen strategic relationships with key stakeholders and decision-makers across large-scale clients—act as the primary advocate for the customer within Rokt.
- Work collaboratively with customers to align business goals with data-driven success plans, delivering measurable outcomes such as reduced CAC, increased retention, and optimized campaign performance.
- Advise customers on maximizing mParticle platform value through use case enablement, best practices, and ongoing expertise.
- Collaborate internally with Solutions Consulting, Sales, Product, and cross-functional teams to develop and execute strategic account plans that align with both customer goals and Rokt objectives.
- Monitor and report on customer health, adoption trends, and outcomes; lead quarterly business reviews (QBRs) to showcase progress and address challenges.
- Utilize an AI-first mindset to leverage automation and tools (AI assistants, account planning frameworks, QBR intelligence) to improve efficiency while maintaining human-centered engagement.
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Requirements
We’re seeking a high-level contributor with:
- 5+ years’ experience in Customer Success, Account Management, or Solutions Consulting in enterprise SaaS, ideally in data, martech, CDPs, or developer-adjacent platforms.
- Proven track record in servicing high-revenue, large-scale, global accounts, including senior stakeholder management and executive-level communication.
- Business acumen: Ability to understand deep client organization strategy and articulate data-driven plans alongside platform value propositions.
- Exceptional cross-functional collaboration: Experience partnering with Solutions, Sales, and Product to develop recommend actions and bridge internal roadmap conversations.
- AI-praised: A mindset that embrace AI tools for efficiency (e.g., account planning, QBR narratives, call analytics) while upholding exceptional customer experience.
Benefits & Culture
Be part of Rokt’stars
Rokt is a hyper-growth, mission-driven community of builders who are passionate about driving innovation in ecommerce. Join a team of curious explorers who embody our values:
- Forward-thinking growth hackers who challenge the status quo, learn from failure, and push boundaries.
- Inclusive excellence: We celebrate diversity and ensure we collectively grow and retain top talent.
- Culture over hierarchy: High-performing individuals flourish in a collaborative environment where brilliance—rather than ego—drives decisions.
- Transparency and accountability: Clear career paths, competency-based promotions, and competitive compensation (vary by role).
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Competitive Total Compensation & Growth
- Base salary: £$87,000–£104,000/year
- Equity stake: Granted upon joining
- Performance incentives: Competitive variable cash rewards
- Best-in-class benefits targeted at work-life balance and career progression
Workplace Culture
- 4+ days in-office per week (with flexibility where possible)
- Equity ownership: All employees eligible to invest and benefit from growth
- Tech & learning: Enterprise access to AI tools (Claude, ChatGPT, Gemini, etc.)—because AI is core to futuring-to-function
- World-class offices: Located in London, New York, Seattle, Sydney, and Tokyo
About Our Workplace
- AI-fluent workforce: AI is not just a feature—it’s a core skill, enabling idea-to-execution velocity across everything we do.
- Learning sabbaticals: Acknowledging continuous growth, we encourage time for career progression
- Community at the foundation: We thrive together, from collaborating over coffee to shared experiences beyond work
Diverse & Inclusive Environment
Rokt is committed to building an inclusive culture that reflects the world’s diversity. All candidates will be considered for employment without regard to race, color, national origin, religion, sex, gender, pregnancy status, sexual orientation, age, disability, or genetic information.
Got the drive, ambition, and hunger to unlock revenue for our clients? Apply here to take the next step.
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