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Strategic Account Manager – EMEA AM Team
Location: EMEA Region Category: Account Management
About Sedex
Sedex is a trusted partner for over 100,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform’s powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.
Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is to provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.
The Role
We are seeking a Strategic Account Manager to join our EMEA Account Management (AM) Team. In this role, you will lead the business relationship and customer journey for a portfolio of strategic and high-profile customers. You will be responsible for:
- Building long-term relationships through collaborative opportunities that embed Sedex as a critical business partner, driving shared value and profitability over the long term.
Key Responsibilities
- Define and develop the customer retention and growth strategy.
- Produce and embed individual Account Management Plans for every customer, setting out defined goals and measures of success.
- Develop a pipeline of opportunities to manage and measure business growth, retention forecasting, and customers at risk.
- Set and manage customer expectations and service level agreements (SLAs), ensuring all key internal stakeholders are engaged and supportive.
- Explore and expand the relationship between Sedex and the customer, engaging and demonstrating the value of Sedex beyond the operational team.
- Proactively explore up-sell opportunities and deliver against revenue KPIs.
- Actively collaborate in the optimisation of the customer experience journey, sharing knowledge about customer behaviours, problems, and challenges + working with Sedex product teams to develop sustainable solutions.
- Take overall ownership of every opportunity won, collaborating with internal teams to ensure high customer satisfaction.
- Manage customer renewals and contract negotiations in alignment with internal governance and processes.
- Promote and embed new tools and services across your customer base.
- Manage multiple stakeholders, ensuring exposure of customers to key business experts who offer insights into industry challenges and Sedex’s future plans.
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Knowledge, Skills & Experience Required
You should demonstrate:
- 5+ years’ experience in an Account Management or Sales role.
- Proven track record of growing accounts and driving results.
- Ability to thrive in a fast-paced, ambiguous startup environment, independently organising and prioritising work.
- Strong opportunity and pipeline management skills, with quarterly/monthly target accountability.
- Experience in managing a full sales cycle, consistently meeting (or exceeding) targets.
Critical Skills & Experience:
- Demonstrated experience in creating and strengthening customer and internal relationships, especially with enterprise/executive stakeholders.
- Innovative and creative problem-solver who exceeds customer expectations.
- Critical and agile thinking to adapt to an ever-changing landscape.
- Process improvement experience involving both internal and external parties, with relevant data analysis skills.
- Excellent listening, communication, and presentation skills, adaptable for all levels of engagement.
- Proficiency in Salesforce, Microsoft Office, and ideally Gainsight.
- Experience with procurement systems, responsible sourcing, and SaaS would be valuable but is not mandatory.
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Our Culture
At Sedex, our core values guide how we drive business and culture:
- Respect Each Other – A foundation of mutual respect creates a positive and inclusive environment.
- Customer-Driven – We empower customers through lovingly tailored solutions, adapting to their needs and challenges.
- Thinking Creatively – Innovation is central; we challenge conventions to continuously improve and offer effective solutions to complex sustainability issues.
- Take Ownership – We embrace responsibility, make decisions with confidence, and proactively contribute to success.
- Deliver Results – We are results-driven and committed to creating impactful outcomes for customers, Sedex, society, and the environment.
Note: Sedex adheres to its privacy policy and GDPR compliance. To view our privacy policy, click here.
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