Kraken
Strategic Account Manager - Kraken Flexibility
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Help us use technology to make a big green dent in the universe!
About Kraken
Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system.
From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry worldwide. We’re helping shape a better, more sustainable future.
It’s a rewarding time for professionals in energy.
Strategic Account Manager (Flexibility) –Cross MST/EMEA/NAM (m/f/d)
About the Role
Kraken is seeking an exceptional Strategic Account Manager to own and develop one of their largest Flexibility customer relationships across the UK, Europe, and North America.
As a key stakeholder, you’ll build trusted relationships, align priorities across Kraken teams, and ensure customers realise the full value of our Flexibility solutions.
Key Objectives:
- Drive strategic value for our largest Flexibility customer
- Strengthen customer alignment across Residential Flex, GenFlex, and emerging Flex propositions
- Act as the primary point of contact and cross-functional leader
If you have flexibility market experience, apply. Exceptional candidates with industry agnostic skills will also thrive.
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Responsibilities
Customer Relationship & Advocacy
- Own the strategic Flexibility relationship with one of Kraken’s largest customers
- Serve as the primary coordination point between the customer and Kraken for Flexibility
- Build trusted advisor relationships with executives, operational, and technical stakeholders
Cross-Functional Leadership
- Align priorities across Delivery, Product, Engineering, and Customer Success
- Advocate for the customer’s needs while balancing the entire business
- Monitor critical features, commitments, and incidents to drive delivery progress
Communication & Accountability
- Provide clear and concise updates to senior stakeholders during periods of change
- Challenges constructively and holds both customer and internal teams accountable
- Prepare client reporting, account health updates, and forecasting
Strategic Initiatives
- Facilitate customer governance, including product roadmap reviews and QBRs
- Lead commercial discussions as required
- Ensure customers realise meaningful outcomes from Kraken’s Flexibility ecosystem
Requirements
Essential Skills & Experience
- Experience managing complex enterprise customers
- Strong stakeholder management
- Ability to simplify complexity and communicate effectively to diverse audiences
- Highly organised, proactive, and autonomous, with self-starting mindset
- Comfortable holding others accountable and navigating difficult conversations
- Collaborative and influence-driven
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Preferred Experience
- Energy industry expertise
- Proficiency in Flexibility markets (UK/EMEA/NAM)
- Experience in commercial negotiations
Why Apply?
Kraken is a Great Place to Work in France, Germany, Spain, Japan, Australia, and the USA. In the UK, we rank among the Top Workplaces on Glassdoor (4.5/5), and in Germany, we score 4.7/5 as an ideal workplace.
We’re equal-opportunity employers—we consider all candidates without discrimination based on race, colour, religion, nationality, age, sex, gender identity, sexual orientation, marital status, veteran status, disability, or any other protected attribute.
Inclusive Hiring: If you need accommodations or related adjustments, contact inclusion@kraken.tech. We ensure every candidate has an equal opportunity to thrive.
A passion for sustainability, teamwork, and accountability? Let’s work together to make a difference. Apply today.
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