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At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
This is a virtual role.
Strategic Account Manager
The Strategic Account Manager at Ayvens will own the relationship with FFM’s Corporate Accounts, ensuring adherence to Contractual and Commercial Conditions. Your role involves:
- Building sustainable long-term relationships through Customer Service Excellence
- Prioritising Treating Customers Fairly, while demonstrating innovative thinking
- Strengthening the Customer/FFM partnership to achieve growth, including fleet penetration, and incremental value delivery.
Roles & Responsibilities
Business Growth & Account Management
- Contribute to achieving company business annual targets
- Maximise sales & profitability across the account portfolio
- Identify and develop client objectives, leveraging senior stakeholder relationships
Customer Focus & Service Delivery
- Provide excellent customer service and management of assigned accounts
- Ensure customer requirements are clearly specified, understood, and communicated
- Align service levels with expectations and report on customer activity (risks/opportunities)
Relationship & Stakeholder Engagement
- Conduct customer visits as needed
- Build relationships with key stakeholders across the customer’s organisation
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Industry Awareness & CRM Maintenance
- Stay updated on legislative, industry, and product developments
- Provide regular, accurate reporting on activity
- Maintain the CRM database diligently
Skills & Experience
Essential
- Fleet-focused contract hire account management (experience with flights over 250+ required)
- Experience implementing new accounts at a project management level
- Expertise in managing multiple stakeholders
- Ability to influence, persuade, and build relationships
Additional Strengths
- Proven solution delivery & ownership (innovative approaches, new ideas)
- Strong time management, organisation & delegation skills
- Effective verbal & written communication
- IT expertise
- Commercial awareness and sound decision-making abilities
- Deep knowledge of the vehicle industry
What We Offer You
Rewards & Financial Benefits
- Competitive pension scheme
- Annual salary review and bonus scheme
- GAYE (Give As You Earn) scheme
- Employee referral bonus (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
Health & Wellbeing
- Life assurance
- Health assessment options
- Travel and dental insurance
- Comprehensive critical illness cover
- Personal accident insurance
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Work-Life Balance
- 25 days annual leave + additional Celebration Day
- 37.5-hour workweek (Monday–Friday, no weekends)
- Holiday buy & sell scheme
- Volunteer days
- Time for personal development
- Study support (where applicable)
Workplace Facilities
- Free parking (limited availability)
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Social and staff events
We Value All Applicants
Studies show women and people of colour may not apply unless they match criteria perfectly. At Ayvens, diversity is encouraged—if you’re inspired but not a perfect match, consider applying. What’s the worst that could happen?
Why Join Ayvens?
With 3.4+ million vehicles managed across 42+ countries, Ayvens provides full-service leasing, subscriptions, fleet management, and multi-mobility solutions—serving corporates, SMEs, professionals, and individuals.
We drive the transition to net zero and industrial digital transformation, answering evolving mobility demands. Our commitment to customer satisfaction is backed by innovation, sustainability, and core values:
- Authenticity
- Curiosity
- Commitment
- Collaboration
Join us today to shape the future of mobility and create a workplace where everyone thrives. Stay updated via our Ayvens page.
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