Reward
Strategic Account Manager
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🚀 Strategic Account Manager – Banking
Ready to build strategic partnerships with some of the world's leading banks?
At Reward, we're transforming customer engagement through personalised offers, loyalty and AI-powered commerce. Working at the intersection of banking, retail and technology, we help some of the world's biggest financial institutions create meaningful customer experiences that drive engagement, loyalty and measurable commercial results.
Now, as part of Rezolve Ai, a NASDAQ-listed AI-powered commerce platform, we're entering an exciting phase of global growth and we're looking for an ambitious Senior Account Manager to join our Banking team.
If you're passionate about client success, thrive on building long-term strategic relationships and enjoy working in a fast-paced, collaborative environment, we'd love to hear from you.
Why join Reward?
This isn't your typical account management role.
You'll become a trusted advisor to leading banking and financial services clients, working alongside senior stakeholders to shape customer engagement strategies, deliver innovative solutions and unlock new commercial opportunities.
You'll collaborate with Product, Data, Engineering, Operations, Marketing and Partnerships, giving you genuine influence across the business and the opportunity to make a real impact.
What you'll be doing
As a Strategic Account Manager, you'll take ownership of a portfolio of strategic banking clients, ensuring they achieve maximum value from their partnership with Reward while identifying opportunities to grow and strengthen those relationships.
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You'll:
- Build trusted relationships with stakeholders across loyalty, digital, payments, marketing and customer engagement teams.
- Develop strategic account plans aligned to your clients' business objectives and long-term goals.
- Lead regular business reviews, governance meetings and strategic planning sessions, using data and insight to shape meaningful conversations.
- Proactively identify opportunities to grow partnerships, improve customer outcomes and deliver additional commercial value.
- Act as the primary escalation point for complex client challenges, bringing together cross-functional teams to deliver successful outcomes.
- Work closely with Product, Operations, Engineering, Marketing, Data and Partnerships to ensure client commitments are delivered.
- Drive continuous improvement across your accounts, championing best practice and enhancing the overall client experience.
- Use customer insights, performance data and market trends to shape recommendations that deliver measurable results.
- Mentor and support junior Account Managers, sharing expertise and helping to develop the wider Customer Engagement team.
What we're looking for:
We're looking for someone who combines commercial thinking with exceptional relationship management skills.
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You'll ideally have:
- 5+ years' experience managing complex B2B client relationships.
- Experience within retail banking, payments, loyalty, fintech or a related sector.
- A proven track record of driving client satisfaction, retention and commercial growth.
- Strong commercial acumen with the ability to identify opportunities and influence strategic decisions.
- Confidence engaging with senior stakeholders and presenting to executive audiences.
- Experience managing multiple priorities within a fast-paced, matrixed organisation.
- Excellent communication, stakeholder management and problem-solving skills.
- A collaborative approach and a genuine passion for delivering outstanding client experiences.
Why Reward?
At Reward, you'll join an ambitious, collaborative business that's shaping the future of banking, customer engagement and AI-powered commerce.
You'll work with some of the biggest names in financial services, influence strategic client relationships, collaborate with talented colleagues across multiple disciplines and have the opportunity to grow your career as we continue to expand globally.
If you're looking for a role where you can make a genuine impact, build lasting client partnerships and be part of an exciting growth journey, we'd love to hear from you.
Apply today and help redefine the future of customer engagement.
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