Genus PLC
Strategic Account Support Specialist
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Technical Services Support Specialist
About the Role
This Technical Services Support Specialist role is open globally within the UK. The ability to attend the Stapeley office is beneficial.
The Technical Services Support Specialist is responsible for providing advanced data analysis, technical expertise, and strategic support to long-term partner customers and operations. The role works alongside the Technical Services Team, partnering with strategic account managers, commercial teams, and customer stakeholders to deliver data-driven solutions, align with business objectives, improve herd performance, and foster long-term value for both customers and the company. This role also supports the commercial team by training them in data concepts, tools, and customer data validation.
Key Responsibilities
Key Account Support
- Collaborate with strategic and key account teams and customers to:
- Understand client business goals
- Analyze production systems and market environments
- Accurately run and analyze fertility performance reports, providing timely, customer-fit outputs, including Power BI reporting for both single and multiple sites.
- Own the tool and reporting offering within assigned regions, ensuring knowledge permeates the business through training, support, and troubleshooting.
- Develop tailored management tools in Power BI for customer accounts, working directly with account managers and clients to identify needs and purpose.
- Translate data into actionable recommendations across short- and long-term customer objectives, ensuring outcomes are thoroughly validated for impact.
Customer Engagement and Relationship Management
- Serve as a trusted technical advisor to clients and stakeholders.
- Present complex concepts in clear, accessible language to support adoption.
- Conduct training, workshops, and technical sessions internally and for customers.
Data and Reporting
- Monitor and analyze key account herd performance against performance KPIs.
- Provide industry-specific benchmarking, progress reports, and ROI analysis for breeding projects.
- Lead the development of reports, decision-support tools, and educational resources.
- Proactively perform routine data quality checks, then identify anomalies and undertake investigations.
- Continuously review and enhance data integrations, with a focus on improving reporting capabilities.
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Commercial Teams Training
- Train commercial teams in:
- Data validation
- Software tools (e.g., BoviSync, DairyComp 305, UniformAgri)
- Customer-facing reports
Key Competencies
- Resourcefulness and adaptability
- Strategic thinking and business acumen
- Strong analytical and data interpretation expertise
- High accuracy and attention to detail
- Natural curiosity and a clear ownership of data quality, along with the ability to investigate results and their meaning.
- Proven collaboration and cross-cultural communication skills
- Genuine interest in dairy farming, genetics, and farmer support
- Willingness to travel and visit farms when required
Requirements
Essential
- Demonstrated proficiency in on-farm software systems (e.g., BoviSync, UniformAgri, DairyComp305) and experience working with dairy operations
- Strong working knowledge of Power BI, Microsoft Suite, and other reporting tools
- Proven expertise in data analysis and turning findings into impactful recommendations
- Background (or demonstrated interest) in dairy farming, agricultural science, or a related discipline
- Full UK driving licence
- Willingness to travel extensively within the UK
Desirable
- Experience with milk recording systems or deep understanding of data structures (e.g., NMR, CIS, QMMS)
- Experience with automated/ scheduled reports in Power BI or similar technologies, including AI
- Familiarity with reproductive performance metrics in cows
Business Overview
ABS is the global leader in bovine genetics, reproductive services, technologies, and udder care products. With a presence in 70+ countries, ABS has championed animal genetic innovation since 1941. Operating at the intersection of science, technology, and distribution, the business facilitates the supply of elite bovine genetics to the world’s largest agribusinesses, enabling sustainable gains in profitability and productivity.
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IntelliGen Technologies, a division of ABS, focuses on developing sexed bovine genetics—helping customers maximize economics efficiently.
Genus inherits this legacy, further expanding as a FTSE 250 agricultural biotechnology leader, based in the UK and listed on the London Stock Exchange. Employing over 3,000 people globally, Genus domesticates innovation across sectors, with porcine and bovine genetics at its core.
Our Vision
"Pioneering animal genetic improvement to sustainably nourish the world."
Our Values
- Collaborate as One Team
- Create Value for Customers
- Innovate with Purpose
- “Never stop improving.”
Diversity, Equity and Inclusion (DEI)
Genus fosters an environment where everyone thrives, promoting respect, openness, and fairness. We encourage inclusive participation from diverse backgrounds, ensuring support, equity, and equal opportunity for all.
Sustainability Commitment
- Greenhouse Gas Emissions Reduction: Monitor goals within our operations and partner to extract productivity gains through herd-level genetic R&D, reducing emissions.
- Climate Action: Identify facility-level reductions, align with UN Sustainable Development Goals (SDGs), and champion supportive policies.
Benefits Overview
- Performance-related bonus
- 25 days’ leave + Bank Holidays
- Deferred salary pension
- Health cash back scheme
- Employee Assistance Program
- Worker share plan
- Flexible working policy (where applicable)
- Enhanced maternity leave: 12 weeks paid, then 4 weeks at 50%, followed by statutory pay.
- Leadership and Development (L&D) programs including Genus University and language training (Mango).
- Equal Employment Opportunities: Genus adheres to equal treatment, prohibiting discrimination in all forms.
For recruitment fraud inquiries, or to discuss your application, contact the Genus Talent Acquisition team at recruiting@genusplc.com.
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