Jonas Software
Strategic Accounts Manager – Project Nova
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Strategic Business Development Manager
The Gladstone Way
At Gladstone, we are all about growth and constantly challenging ourselves and each other—as individuals, a company, and an industry. Our mission is to inspire meaningful innovation within the leisure and fitness sector, maximising technology’s role in getting more people active, more often.
Constantly Challenging
We are the thought leader in this evolving market. By pushing boundaries and redefining industry norms, we ensure Gladstone is—and often defines—what’s cutting-edge in leisure management software.
Win-Win
Our solutions are built to empower customers by delivering measurable success. We help them grow revenues, reduce costs, and increase participation, ensuring our partnership becomes their go-to strategy for sustainable growth.
Great People
We thrive on a team of ambitious, growth-driven individuals. Gladstone’s "Growth from Within" philosophy means professional development for its people—supporting personal ambitions while nurturing future leaders.
Role Purpose
The Strategic Business Development Manager is tasked with driving the commercial growth and customer success of Gladstone’s NS platform—the Nova programme—stretching beyond short-term sales to build enduring high-value relationships.
You will:
- Serve as the long-term commercial lead for Nova by identifying and nurturing strategic accounts in the UK.
- Foster deep partnership relationships with senior stakeholders: C-level executives, department heads, and commercial leaders in the leisure, enterprise, and public sector.
- Work closely with internal teams to align customer objectives with Gladstone’s AI-driven platform strategies.
Your role ensures Nova’s trusted partner status is cemented within Gladstone’s core proposition.
Key Responsibilities
Strategic Account Management
- Lead the growth of a high-value portfolio of accounts, focusing on sectors like leisure, public sector, and enterprise spaces.
- Build and sustain trusted relationships with senior stakeholders (C-suite, directors, and commercial heads).
- Develop bespoke account strategies—linking customer challenges with how Nova’s AI capabilities can drive their objectives.
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Account Growth & Revenue Development
- Develop new business uplift through ** pénétration of targeted accounts**, especially within leisure organizations.
- The Upsell/X-sell opportunities by expanding existing functional solutions to whole customer needs.
- Forecast revenue patterns with noise and contribute actively to annual targets.
Customer Value & Retention
- Deeply understand each customer’s operational challenges and goals
- Position Gladstone as a problem-solver—bridging the divide between complexity and simplified solutions, streamlining processes and improving customer experiences.
- Collaborate with Senior Leadership Team (SLT) to ensure Nova delivers measurable value, embedding trust throughout their customer journey.
Stakeholder & Internal Collaboration
- Act as the customer advocate—translating insights into adjusts product direction, service refinement, and Nova’s development roadmap.
- Align targets across Gladstone’s teams—Sales, Marketing and Implementation for cohesive delivery of account strategies.
Governance & Account Control
- Ensure compliance, contractual risk management, and quality assurance across your accounts.
- Maintain accuracy and completeness of CRM, notes, and forecast records.
- Champion continuous improvement of account management and commercial best practices.
Essential Skills & Experience
● Proven track record in growing AI-platform-driven sales through strategic engagements (particularly within leisure/fitness sectors). ● Strong commercial instinct with demonstrated experience in negotiating contracts, renewals, and long-term agreements. ● Ability to influence decision-makers at senior (board/executive) levels, establishing credibility swiftly. ● Hands-on experience working in complex organisations, ideally within leisure industry, public sector, health, education, or membership sectors. ● Exquisite communication skills—ability to broken down tech-driven solutions into comprehend ideas.
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Desirable Attributes
● Experience in leisure management, SaaS development, or regulated public sector procurement. ● Understandings of membership-based digital transformation landscapes. ● Knowledge of framework agreements and public-sector tenders.
Personal Attributes
● Strategic thinker, mastering the balance between focused long-term relationships and targeted commercial results. ● Confident, stands to professional engagements, with consultative negotiation skills. ● Organised, proactive, and adept in managing multiple high-value stakeholder engagements across time zones. ● Collaborative, customer-first mindset anchoring decision-making.
Why Join Gladstone?
Part of a 40-year-leader in fitness leisure management software. travaillent for organizations making a tangible difference—supporting health, wellbeing, and communities. Backed by Jonas Software, ensuring long-term stability, investment, and exciting future trajectories. A copy does its right—values collaboration, innovation, general standards of excellence remains focused on customers.
Business Unit:
Gladstone Software
Hours:
37.5/week
Number of Positions:
1 Regular Role
🔗 Explore Jonas Software further here: jonassoftware.com "Software for Life."
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