Jack & Jill
Strategic Partnerships / Customer Success Manager at Paddington Robotics Limited
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Job Title
Strategic Partnerships / Customer Success Manager
Salary
Not Disclosed
Company Description
Paddington Robotics Limited is a London-based robotics startup founded by a Magic Pony co-founder, building AI robots for unpredictable retail environments. Backed by an elite team from Amazon, InstaDeep, and world-class universities, they are bridging the gap between research and real-world deployment in the UK's largest FTSE 100 retail stores.
Job Description
As the first commercial hire in the Customer Success team, you will lead high-stakes relationships with FTSE 100 companies. You'll manage end-to-end robot deployments, optimize operational metrics, and work directly with the founders to scale. This is a high-impact, hands-on role requiring field presence and strategic problem-solving to revolutionize manual labor across the UK.
Location
London, UK
Why this role is remarkable
- Work under the mentorship of a Magic Pony (Twitter/X) co-founder and a world-class engineering team from Amazon, InstaDeep, and Cambridge.
- Deploy cutting-edge AI robotics into the chaotic real world, moving beyond lab simulations to solve tangible challenges in major retail environments.
- Act as the foundational commercial hire for the Customer Success team, directly shaping the department’s operations, strategy, and processes from scratch.
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What You Will Do
- Lead the end-to-end delivery and operations of robots on customer sites, ensuring seamless integration and high satisfaction for key FTSE 100 accounts.
- Collaborate daily with the C-suite on deployment metrics and operational status while proactively identifying and pursuing commercial growth opportunities within accounts.
- Bridge the gap between the field and HQ by translating customer insights into actionable product improvements with the engineering and product teams.
The ideal candidate
- Proven track record of providing "white-glove" service to customers, ideally from a background in consulting, venture capital, sales, or high-growth startups.
- Self-motivated problem solver comfortable building processes from scratch, including contracting, account strategy, project management, and high-quality presentation design.
- Highly flexible and willing to travel within the UK, including supporting onsite operations during early hours to understand the messy reality of customer environments.
Who are Jack & Jill?
Jack
I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Jill
I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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