ConnectWise
Strategic Programs Manager
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Strategic Programs Manager
ConnectWise Strategic Programs Manager – Job Description
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA, and APAC. As a community-driven software company dedicated to the success of technology solution providers, their suite helps over 45,000 partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our Company Culture & Values Their company is powered by their connections, colleagues, and community. They accept all kinds:
- Game-changers
- Innovators
- Culture-lovers — and humankind
They invite discovery and debate, recognize key moments as milestones, and see and value individuals for their unique contributions. Their inclusive, positive culture ensures every colleague is valued for their perspectives and skills, giving them the choice of how YOu make a difference.
General Summary
The Strategic Programs Manager serves as a trusted advisor and strategic partner to senior leadership, driving alignment across key initiatives and ensuring operational excellence.
Key Responsibilities
This role is responsible for:
- Orchestrates strategic planning
- Manages cross-functional programs
- Enables executive decision-making via effective governance and communication
- Leads and drives AI transformation initiatives, ensuring:
- Successful adoption
- Integration
- Scaling of AI-driven solutions to enhance business performance and innovation
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Essential Duties & Responsibilities
1. Strategic Alignment & Execution
- Partner with executive leadership to:
- Define strategic priorities, goals, and success metrics.
- Translate high-level strategies into actionable plans with alignment across departments/teams.
- Monitor progress against strategic objectives and provide data-driven adjustments.
- Facilitate strategic planning sessions and track documented outcomes.
2. Operational Cadence & Governance
- Establish and manage the business rhythm:
- Leadership meetings
- Quarterly business reviews
- Annual planning cycles
- Develop and maintain governance frameworks to drive accountability and transparency.
- Improve operational efficiency by:
- Identifying/resolving process bottlenecks.
- Prepareexecuttleve reports for data-driven decisioning (dashboards and executive summaries).
3. Program Leadership
- Lead cross-functional strategic programs from inception through execution:
- Ensure timely delivery within scope.
- Develop program plans, manage resources, and mitigate programmatic risks.
4. Executing Partnership & Leadership Enablement
- Act as a thought partner to executive leadership by offering:
- Strategic counsel
- Operational support
- Enable leaders to prioritize high-impact decisions by managing:
- Communications
- Follow-ups
- Delegated initiatives
- Prepare presentations, briefings, and stakeholder materials for maximizing executive engagement.
Knowledge, Skills, & Abilities Required
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Must meet core competencies:
- Experience leading AI transformation initiatives, including:
- Adoption
- Integration & scaling
- business performance and innovation
- Demonstrate proactive leadership with:
- Strong business acumen
- Exceptional organizational skills
- Cross-functional influence abilities
- Ability to manage large projects/processes independently, with limited supervision.
- Familiarity as an expert in an applicable work area.
- Capacity to situationally adapt to new technology/processes as business needs dictate.
Educational & Experience Recommendations
- Bachelor’s degree in a related field or equivalent business experience.
- 4+ years of relevant experience.
Working Conditions
- Location flexibility: Onsite, hybrid, or remote depending on location.
- Travel: 10–20% required.
- Equal opportunity employer Detailed statement:
(All employees/applicants received equal employment consideration under applicable laws, including but not limited to: race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity/expression, ancestry, national origin, citizenship status, disability status – legal/invalid, military/veteran status, familial or parental status, marital status, or other protected characteristic.)
Accommodation Contact
If an accommodation is needed to apply or participate in the hiring process, contact:
- Email: talentacquisition@connectwise.com
- Phone: (1-800-671-6898)
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