How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Who We Are?
Ubeya is the workforce management platform behind some of the world’s biggest moments. From Wembley Stadium to Wimbledon Emirates to Johan Cruyff Arena, when tens of thousands of people show up, Ubeya makes sure everything runs smoothly behind the scenes. We’re a fast-growing B2B2C SaaS company helping global enterprises and staffing agencies plan, manage, and pay large, dynamic workforces with ease. Our platform is used every single day to keep operations agile, teams empowered, and businesses ready to scale.
Ubeya, huh? The name is inspired by the Japanese concept of the "Great Room", a space where people come together to solve problems and tackle urgent matters. Collaboration and efficiency are at the heart of everything we do. Our team builds technology with real-world impact, tackling complex challenges at scale, and turning ideas into solutions that make a difference for thousands of users worldwide.
Are you in?
The Role
We are seeking a high-impact Senior Customer Success Manager to join our UK team. In this role, you will be a trusted advisor and ambassador of change, helping our most strategic customers transform their workplaces. You will act as the architect between our clients operational workflows and the Ubeya platform, ensuring their internal business processes are seamlessly integrated to drive long-term adoption, scalability, and ROI.
What You'll Do
- Serve as a Strategic Partner to our UK Enterprise and Mid-Market Clients. You will act as a trusted advisor, comprehensively understanding their business objectives and effectively communicating the value of our solutions. You will be responsible for leading Executive Business Reviews (EBRs) to demonstrate delivered value and establish alignment on future strategic priorities.
- Market Expansion & Growth: Drive expansion into new markets and industries by identifying opportunities for account growth or upsell opportunities within your portfolio and executing strategies to increase Ubeya's footprint across the UK.
- Identify and execute strategies to expand Ubeya's footprint across the UK, driving account growth and upsell opportunities within your portfolio to penetrate new markets and industries.
- Account Expansion & Revenue: Proactively identify and execute upsell and cross-sell opportunities to drive revenue growth while maintaining a relentless focus on net retention.
- Operational Alignment: Position Ubeya as an essential part of daily operations by aligning our solutions to client business goals, ensuring the platform is configured to mirror their internal processes perfectly.
- Relationship Management: Build and maintain deep relationships with key stakeholders and the C-suite, ensuring Ubeya remains central to their decision-making processes.
- Platform Mastery & Training: Provide personalized training and support to ensure clients maximize the platform’s potential and stay up to date with new features.
- Customer Advocacy & Health: Monitor client satisfaction and account health through data-driven analysis; collaborate with Sales, Product, and Support teams to deliver a seamless customer experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Senior Experience: 5+ years in Customer Success with a focus on UK Enterprise Clients, owning a book of business with a proven track record of meeting net retention and growth targets.
- Executive Presence: Strong work ethic and integrity, with executive project management skills and the ability to communicate effectively across the C-suite.
- Tech-Savvy Advisor: A passion for mastering product functionality and experience working with Salesforce and web-based technologies to solve business challenges.
- Startup Agility: Thrive in a fast-paced, high-growth environment by acting as an "ambassador of change." This dynamic role requires a versatile individual who can touch the platform in various ways and wear multiple hats to achieve success.
- Industry Context: Experience with UK Enterprise-level accounts or a background in HR/ HRM/ Workforce management is a significant advantage.
Our Secret Ingredient?
- Customer-Centric: We evolve rapidly to meet clients’ needs, ensuring they always have the latest tools for success.
- Innovative & Excellent: Innovation drives us. We push boundaries to reimagine staffing and workforce management.
- Empowered & Collaborative: Ubeya connects businesses, workers, and staffing firms for seamless teamwork and growth.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location