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Strategist, Agent Development (German speaking)
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Agent Strategist – Customer & Agent Development
Sierra (Remote & Select Offices )
About Sierra
At Sierra, we’re building a platform to help businesses craft better, more human customer experiences with AI.
Our offices span: ✅ San Francisco (primary) ✅ Atlanta ✅ New York ✅ London 🇪🇺 Paris 🇪🇸 Madrid 🇩🇪 Munich 🇸🇬 Singapore 🇯🇵 Japan 🇦🇺 Sydney
Guided by core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—we create AI-powered solutions that drive meaningful business outcomes.
Our co-founders, Bret Taylor (ex-CTO at Facebook, co-CEO of Salesforce) and Clay Bavor (ex-Google Chief Product Officer), bring decades of experience in AI, AR/VR, and large-scale tech legacies like Quip, Google Maps, and Project Starline.
What You’ll Do
As an Agent Strategist, you’ll be the bridge between Sierra’s Agent Engineering and Product Management teams, ensuring seamless delivery of high-impact AI agents handling thousands of customer interactions daily.
Key Responsibilities
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Partner with AI Agents
- Collaborate with Agent Product Managers and Engineers to scope, design, and shipping high-quality AI agents that meet business and user needs.
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Craft Conversational AI Solutions
- Combine product strategy, conversational design, and customer insights to shape agents capable of complex, human-like interactions.
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Advisory & Strategic Leadership
- Be a trusted SME for customers, driving their AI adoption strategies and aligning internal teams with business goals.
- Offer data-driven insights to both clients and Sierra’s leadership.
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Own the Agent Lifecycle
- Scope multiple high-visibility projects from ideation to deployment, ensuring on-time delivery.
- Bridge gaps between technical teams, customer stakeholders, and leadership with clear, actionable communication.
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Continuous Improvement
- Refine agents based on user data, feedback, and evolving business needs.
What You’ll Bring
We’re looking for strategic, technically fluent professionals with a passion for AI-driven customer experiences.
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Communication & Stakeholder Mgmt
- Ability to simplify technical jargon for non-technical teams while advocating for complex needs.
- Amplification of customer success stories to inspire team-wide trust and buy-in.
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Technical & Operations Acumen
- Deep understanding of software development, AI/ML, and conversational agent architectures.
- Experience with product我也—which scales innovation and operational excellence.
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Problem-Solving & Leadership
- Strong analytical mind to uncover risks, root causes, and creative solutions.
- Proven ability to lead cross-functional projects, balancing progress against quality and execution.
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Required Qualifications
- Degree preferred: Computer Science, Engineering, or Mathematics. Or an equivalent practical experience footprint in technical fields.
- Strong management experience especially at the intersection of tech and operations.
Nice-to-Have
- MBA or equivalent with a focus on AI/Tech Strategy.
- Experience in customer-facing technical roles (e.g., Product Manager, Technical Consultant, AI Evangelist).
Why Join Sierra?
Our values-driven approach means our benefits reflect our culture:
🔹 Flexible PTO (unlimited) – work at your peak. 🔹 Health, dental & vision (for you + family). 🔹 Life & disability insurance. 🔹 Retirement plans & parental leave. 🔹 Parenthood support via Carrot’s fertility benefits. 🔹 Desk snacks, gourmet lunches, and endless coffee. 🔹 Discretionary stipend to allocate to your well-being. 🔹 Free private alphorn lessons (yes, really).
Sierra is committed to fairness & diversity, evaluating applicants without regard to protected classes. If you bring unique expertise, we want to hear from you—even if it occasionally looks different than typical requirements.
Dive Into the Future of AI
Apply today and help us reshape human-AI interactions—where every conversation feels natural, efficient, and connected. 🚀
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