twentyAI
Strategy Associate
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Strategy Associate
Ops & Strategy Associate – Twenty.ai (London)
The Company
Join a fast-growing InsurTech organisation based in London that is transforming claims management. Backed by leading investors, this company is dedicated to delivering better outcomes for individuals in times of need by combining an expert in-house team with innovative AI-driven technology.
About the Role
As an Ops & Strategy Associate, you will play a crucial role in building robust operational frameworks to support a rapidly expanding claims team. Your work will directly influence the effectiveness and efficiency of claims handling, bridging the gap between front-line operations and product development.
By identifying bottlenecks, streamlining workflows, and implementing process improvements, you'll help ensure:
- Faster claims resolutions
- A better experience for insurers and customers
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This is an on-site, full-time position in London.
Key Responsibilities
- Collaborate with claims, operations, and product teams to ensure product decisions meet real claims-handling needs.
- Identify inefficiencies through close work with claims adjusters and data analysis.
- Design, test, and implement process improvements for faster, more efficient claims processing.
- Ensure new processes and tools are successfully adopted by the team.
- Monitor and measure the impact of changes using feedback and operational metrics.
Requirements
Skills & Experience
- Strong process and workflow analysis skills.
- Comfort working with data in spreadsheets and dashboards.
- Clear, effective written communication for diverse audiences.
- High ownership and the ability to thrive in ambiguous environments.
- Strong collaboration and stakeholder management skills.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 2-4+ years in front-line claims or operations, including:
- Experience with rolling out new systems or processes.
- Drafting documentation.
- Exposure to basic SQL/BI tools.
- Startup or high-growth environment experience.
Benefits
- Up to £120K compensation.
- Bonus + Equity.
- Opportunity to work at a mission-driven company that values innovation and impact.
- Direct influence on processes, technology, and customer outcomes in a high-growth industry.
How to Apply
If interested, apply or reach out to Adam Treacy at: adam.treacy@twentyai.com
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