Experis UK
Strategy & Operations Analyst (Marketing) – Premium Publications
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My client a large global brand is looking for an experienced Strategy & Operations Analyst (Marketing) on a initial 12 month contract.
The role is inside IR35 and Hybrid (3 days onsite in the London office).
About the Role
As we continue to evolve the programme, we're looking for a Strategy & Operations Analyst to help manage its day-to-day delivery while supporting its future direction.
This is a unique opportunity to work at the heart of the International Premium Products team, acting as the central point of coordination for one of our global Premium Cardmember benefits. You'll work closely with colleagues across International Card Services, Global Merchant Services, Compliance, Marketing and local market teams, while managing our external publishing partner to ensure the programme continues to deliver a high-quality experience for Cardmembers.
The role combines programme management, operations, partner management and strategic analysis, offering broad exposure across the business and opportunities to help shape the future of the Publications benefit.
What you'll do
- Act as the central point of contact for the Premium Publications programme, supporting more than 15 international markets and building strong relationships with local product, marketing and compliance teams.
- Manage the day-to-day operation of the Publications benefit, coordinating the annual publication schedule and ensuring magazines are delivered accurately, on time and with relevant content for each market.
- Partner with our external publishing partner to oversee programme delivery, resolve operational issues, manage governance activities and continuously improve the quality and effectiveness of the programme.
- Coordinate cross-functional activities across different business units and other enterprise stakeholders to deliver key programme priorities and operational milestones.
- Manage programme governance, risk and control activities, ensuring processes remain compliant and operationally efficient.
- Analyse Cardmember research and programme performance to understand how customers value the Publications benefit and how it compares with other Premium Cardmember benefits, helping inform future strategy.
- Identify opportunities to improve the customer experience, simplify operations and enhance programme effectiveness.
- Prepare executive-ready presentations, reporting and recommendations for senior leadership, communicating programme performance, insights and strategic opportunities.
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What we're looking for
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- Strong project or programme management skills, with the ability to coordinate multiple stakeholders and priorities across a global organisation.
- Excellent relationship management skills and confidence working across a matrix environment.
- Experience managing external vendors or strategic partners.
- Strong analytical and problem-solving skills, with the ability to turn customer insights and operational data into practical recommendations.
- A continuous improvement mindset with experience simplifying processes and driving operational excellence.
- Excellent written and verbal communication skills, including preparing materials for senior stakeholders.
- Advanced Microsoft Excel and PowerPoint skills.
- Experience in strategy, operations, marketing, programme management or a related field.
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