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Marsh Risk

Strategy & Planning Leader, Global Claims Operations

London
Posted about 19 hours ago
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Purpose

Utilise your Managing Director level experience, insights, and expertise to own the end-to-end strategy, planning, and transformation delivery agenda for Global Claims here at Marsh. This agenda shapes platforms, data foundations & capabilities, automation / AI, and thereby improves client services, business services, and operational performance outcomes.

Rapidly scale automation and AI-led process re-engineering through multi-capability hubs; align technical ops, technology, data, digital, and product teams in centralised hubs to co-design, implement, and continuously optimise end-to-end processes for quality, efficiency, and measurable client impact.

Top-level responsibilities include:

  • This role defines the multi-year roadmap and converts it into measurable outcomes through disciplined execution across people, process, data, and technology.
  • The role converts strategic intent into executable plans and governance, mobilises cross-functional teams, and ensures benefits are realised.
  • Acts as a trusted advisor to senior leadership, both in Business Client Services as well as in Claims Advocacy and Forensic Accounting & Claims Services (FACS) driving Operational Excellence (Thrive) and a data-driven, technology-first operating model that improves client outcomes and colleague experience while strengthening operational resilience and controls.

Set strategy & roadmap

  • Define and maintain the Global Claims Operations strategic plan and prioritised multi-year roadmap aligned to enterprise objectives and client needs.

Business cases & decision support

  • Lead market/competitive analysis, identify strategic issues/opportunities, and develop robust business cases and investment proposals.

Transformation delivery ownership

  • Lead delivery of large-scale, complex global programs across regions and functions; ensure strong governance, delivery discipline, and benefits realisation.

Change & adoption

  • Embed change management, communications, and training approaches that drive adoption and sustained change.

Performance & value

  • Define KPIs, baselines, and targets; track outcomes across client, colleague, operational, and financial dimensions.

Leadership

  • Lead and develop a high-performing team; influence across a matrix, coaching leaders and partners to deliver outcomes.

Engagement with senior leadership

  • Develop strategies to address the most comprehensive and complete set of transformation objectives capable of enabling delivery of Thrive & other strategic business objectives.

Thought leadership

  • Keeps current on best practices and academic research papers to identify application for improvement in strategic planning protocols, standards, methodology, and procedures.

Risk Control

  • Reviews the results of audits conducted during and after planning deliverables, and identifies new methods to assure compliance with proposed standards.

Leadership & People Management

At Marsh, we believe that leadership is a mindset, not a title. It goes beyond title, tenure, or role—every colleague has the ability to develop as a leader and the opportunity to be their best here. Unlocking our colleagues’ potential is certainly the way to unlock the company's potential.

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

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Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

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Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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  • Inspire with vision and passion; Enhance what is considered possible. Address society’s challenges, shape our industries, and set the agenda for what will matter. Challenge the status quo. Act as a catalyst for change, experiment with the new, and move with pace.
  • Unlock people’s potential: Build a diverse workforce where our people grow and thrive. Stretch them to exceed their expectations. Encourage new thinking and remove barriers to creativity. Develop other leaders and demonstrate cultural dexterity. Show self-awareness and continuous personal development.
  • Display resilience, humanity & humility: Have the courage to be adaptable as times require, and the grit and determination to see things through. Build a culture of trust and inclusion. Have open dialogue. Listen and learn. Connect on a human level with empathy.
  • Promotes diverse and inclusive workplace, recognizing that varied perspectives enhance innovation and decision-making. Builds a diverse workforce where our people grow and thrive, by demonstrating cultural competence and encouraging different perspectives.
  • Builds a future-ready team by developing a succession pipeline of leaders through candid feedback, coaching, and mentoring. Develops colleagues and objectively promotes/retains top talent and addresses underperformance quickly and effectively.
  • Promotes a positive and collaborative environment, by encouraging new and creative thinking. Strives to make Marsh the employer of choice, by displaying humanity and empathy. Cultivate a culture of accountability, innovation, and continuous learning.

Candidate Experience

  • 12+ years of experience in program/project management, working on large and complex solutions aligned with the strategic vision of the organization.
  • 8+ years of experience working with, facilitating, and presenting to senior leadership.
  • Proven record of successful delivery of end-to-end transformation/complex/global projects, through all stages of the project lifecycle.
  • Experience forming and leading multiple project teams delivering via SAFE or disciplined agile methodologies – structure/processes/tools/capabilities/culture.
  • Strong track record of independent leadership and influencing skills with the ability to navigate matrix-based organizations, working across departments and levels and proven experience acting as a change agent within an international setting.
  • Strong financial acumen (budgets, forecasting, benefits/value tracking).
  • Extensive experience of people leadership in project teams and demonstrated influencing experience for non-direct reports. Strong people management skills with a proven track record of effective delegation, motivation, and employee and customer satisfaction.
  • Track record in attracting and building exceptional technology and business teams.
  • Strong data management experience.
  • Professional maturity in dealing with all levels of management and employees.

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Essential Skills/Cultural dynamics

  • Pragmatic, data-led strategic thinking; ability to translate ambiguity into structured plans.
  • Advanced stakeholder management, negotiation, and influence without authority.
  • Executive communication skills (clear, concise, decision-oriented).
  • Strong analytical problem-solving and comfort with complex dependency management.
  • Change leadership and organizational adoption expertise.
  • Operations experience that intersects insurance and consulting.
  • Demonstrated ability in driving multiple simultaneous large-scale transformation programs across operations and IT in a global institution.
  • Strong commercial understanding of clients’ needs, with an understanding of innovative technology solutions and their business application (robotics, artificial intelligence, etc.) and ability to discuss and develop new products, processes, and standards to support the business strategy.

Marsh Risk

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance, and capital, people, and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to

  • Embracing a diverse, inclusive, and flexible work environment.
  • Attracting and retaining the best people and embracing diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
  • Being an equal opportunities employer.
  • Providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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Skills

Program Management
Project Management
Transformation Delivery
Change Management
Stakeholder Management
Data Management
Financial Acumen
Leadership
Analytical Problem-Solving
Operations Experience
Communication Skills
Agile Methodologies
Technology Solutions
Team Development
Client Engagement
Risk Control

Location

London, England, United Kingdom

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