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About the Role
We are looking for a Student Adviser to join our Advice team, helping students navigate challenges and make the most of their time at UAL. You’ll offer one-to-one and group advice on a range of academic (including appeals, academic misconduct, complaints, and extenuating circumstances) and housing issues, signposting students to other useful services when needed. Sometimes you’ll act as an advocate for students in university meetings or help them put together a strong case to get the outcome they’re hoping for. You’ll also play a big role in ensuring our AQS accredited service is a centre for excellence, conducting student outreach activities, creating engaging informational resources, and representing student interest in key university committees. While casework will be your primary duty, you’ll be working a varied role where no two days are the same while making a real difference to students’ lives.
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Key Responsibilities
- Offer one-to-one and group advice on academic and housing issues
- Act as an advocate for students in university meetings
- Help students put together a strong case for desired outcomes
- Conduct student outreach activities
- Create engaging informational resources
- Represent student interest in key university committees
Requirements
- Excellent communicator who can explain complex regulations in a clear, friendly way
- Approachable, empathetic, and committed to supporting students
- Experience giving advice or providing welfare or support services
- Exceptional organisational skills to manage a dynamic caseload
- Ability to stay calm under pressure and handle sensitive information with confidentiality and respect
- Knowledge of housing or academic advice is a big plus
- Understanding of the issues facing students in higher education
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What We Value
- Genuine care about inclusivity
- Ensuring that every student feels heard, respected, and supported by our service and the wider union
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