Arts Students' Union
Student Adviser
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We are looking for a Student Adviser to join our Advice team, helping students navigate challenges and make the most of their time at UAL.
You’ll offer one-to-one and group advice on a range of academic (including appeals, academic misconduct, complaints and extenuating circumstances) and housing issues, signposting students to other useful services when needed. Sometimes you’ll act as an advocate for students in university meetings or help them put together a strong case to get the outcome they’re hoping for. You’ll also play a big role in ensuring our AQS accredited service is a centre for excellence, conducting student outreach activities, creating engaging informational resources and representing student interest in key university committees.
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While casework will be your primary duty, you’ll be working a varied role where no two days are the same while making a real difference to students’ lives.
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Requirements:
- An excellent communicator who can explain complex regulations in a clear, friendly way.
- Approachable, empathetic, and committed to supporting students with experience giving advice or providing welfare or support services.
- Exceptional organisational skills to manage a dynamic caseload, staying calm under pressure and handling sensitive information with confidentiality and respect.
- Knowledge of housing or academic advice is a big plus.
- Understanding of the issues facing students in higher education will help you hit the ground running.
- Genuinely cares about inclusivity and works to ensure that every student feels heard, respected and supported by our service and the wider union.
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