Keele University
Student Casework Manager x 2
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Agile working (blend of home and office based)/ Arrangements for job share would be considered
The Opportunity
An exciting opportunity has arisen to join Keele University’s Student Casework team within Academic Registry, which oversees non-academic student discipline, academic misconduct, complaints, and appeals.
Reporting to the Head of Student Casework, the successful candidate will support the University in maintaining a safe, inclusive, and supportive environment. The role involves investigating serious and/or complex cases, including those relating to sexual misconduct, bullying, harassment, complaints, appeals, and academic misconduct.
- Working closely with colleagues across Academic Registry, Student Services, the Students’ Union, Faculties, Academic Schools, and external partners, the postholder will help ensure a coordinated and student-centred approach to case management.
- They will conduct thorough investigations, applying University policies and procedures to achieve fair, transparent, timely, and proportionate outcomes that comply with legal and regulatory requirements.
The role requires a trauma-informed and compassionate approach, ensuring students and complainants feel heard, supported, and treated fairly throughout the process. It also promotes the principles of natural justice and procedural fairness while contributing to an educational and preventative culture through learning from case outcomes.
The successful candidate will manage a caseload and ensure that workloads are prioritised effectively and service standards are met.
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- Strong judgement, organisational ability, and excellent communication skills are essential, particularly when handling sensitive or high-profile cases.
- A broad understanding of student casework processes is required to provide specialist advice, resolve challenges, and support consistent decision-making.
Through promoting academic integrity, respectful behaviour, and fair resolution processes, the Student Casework Manager contributes to trust, accountability, and continuous improvement across the University.
Please see the Person Specification for further details of the qualifications and experience needed for this role.
The Benefits
The University recognises that its success depends upon the contribution and dedication of its talented staff. In return, we have a competitive benefits package available, including:
- Competitive rate of pay with annual increments within the Grade 7 (Keele Spine)
- Generous annual leave entitlement with opportunities to purchase additional leave
- Excellent staff pension scheme
- Access to continued personal, professional, and career development
- On site ‘outstanding’ nursery
- Discounted health & fitness facilities on site
- Cycle to work scheme (subject to eligibility)
Please note that the starting salary will typically be at the bottom of the pay scale shown above.
The University is committed to operating flexible working practices wherever possible.
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The University
Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit, and excellent student experience. With a turnover in excess of £170 million, over 15,000 students, and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at https://www.keele.ac.uk/about/
Keele University values equity and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.
Please note this appointment is subject to both medical clearance by the University’s Occupational Health provider and a satisfactory Disclosure and Barring Service check.
How to Apply
For full post details and to find out more about working at Keele please visit: www.keele.ac.uk/vacancies
Informal enquiries may be addressed to Jo Hicks at j.hicks1@keele.ac.uk. Applications to this address will not be accepted.
Closing Date: 2 August 2026
Interviews will be held on: 7 September 2026
Post reference: KU000005113/5114
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