Hopwood Hall College
Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - Fixed Term until April 2027
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Application Deadline: 23 July 2026
Department: Student & College Services
Location: Rochdale
Compensation: £21,353 per annum, i.e £26,123 pro rata per annum
Description
To work flexibly to provide a comprehensive customer service and administrative function for the College.
Key Responsibilities
- To deliver a high standard of customer service and administrative support for the College in line with the service outline
- To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers
- To promote the provision of the Student and College Service to all users
- To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc)
- To ensure the college switchboard is manned at all times and maintaining outstanding level of service
- To monitor administration requests and complete them timely
- To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance
- Ensure continuous development and improvement of personal professional knowledge
- Any other duties of a similar level of responsibility may be required
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Skills, Knowledge and Expertise
Qualifications
Essential Criteria
- Educated to a minimum of level three qualification
- Minimum of level two English and maths qualifications
How Identified: Application
Experience
Essential Criteria
- Customer service skills and experience
- Administration skills and experience
- Experience of being multi-skilled and working flexibly in order to respond to changing priorities
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How Identified: Application
Specialist Knowledge
Essential Criteria
- Knowledge and understanding of the college business (e.g. structure, curriculum)
- Knowledge of administrative, customer service and quality standards
- Ability to work with learners and understand the issues facing different groups of learners
- Knowledge of college systems and processes
How Identified: Application
IT Skills
Essential Criteria
- Advanced user of Microsoft Office 365
- Ability to use technology to generate information and improve efficiency
How Identified: Application
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Skills