GEDU
Student Conduct and Complaints Officer
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Student Conduct and Complaints Officer
Department: Academic Standards & Quality
Location: London, Manchester, Leeds, Birmingham Contract Type: Permanent / Full Time (40 hours) Salary: £35,500 – £37,750
Vision: Changing Lives through Education
The Role
The ** purpose** of this role is to manage student misconduct and student complaints across campuses and partnerships, ensuring a consistent, timely, and fair response.
- Responsible for maintaining equity in assessment, investigations, and the imposition of sanctions across all GBS Student Code of Conduct and GBS Student Complaints Procedure breaches, as well as other relevant policies.
- Central to upholding the shared values and ideals of the GBS community.
⚠️ Note: This role is not eligible for visa sponsorship.
Key Responsibilities
- Lead investigations into alleged breaches of student discipline and violations of relevant policies, ensuring all cases comply fully.
- Manage caseloads, including:
- Conducting interviews with students and witnesses.
- Taking statements and evidence.
- Handling a wide range of disciplinary matters.
- Collaborate with the Police on cases involving criminal charges.
- Produce factual case reports with recommendations, presenting evidence-based arguments for proposed actions.
- Generate monthly and annual reports on:
- Caseload statistics (number/outcomes/types).
- Systemic issues and preventative action proposals.
- Support senior colleagues in project development as required.
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Requirements
Essential:
- Qualifications/qualifying experience:
- Undergraduate degree or equivalent experience.
- Workplace skills:
- Ability to work cross-functionally in a fast-paced institution.
- Strong record-keeping and project management competencies.
- Proven ability to proactively address student welfare concerns.
- Experience collaborating with professionals, including lecturers, support staff, tutors, and colleagues in academic standards.
- Experience handling sensitive, confidential, and high-level matters.
- Working knowledge of employment legislation relating to:
- Discrimination.
- Sexual harassment.
- Cross-cultural issues.
- Engagement with widening participation student groups.
Benefits
- Annual leave: 25 days + 8 public holidays
- Bonus leave: +1 day per year of service (up to 5 days)
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits package including:
- Cycle to Work Scheme
- Workplace Nursery
- Techscheme digital discounts
- Perks@Work discounts and wellness support
- Reward and recognition programme
- Employee referral bonus: £500 per successful referral
- Discretionary annual performance bonus
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Company Values
GBS fosters professional growth through mentorship and support. Many employees have advanced in senior roles with encouragement from colleagues and managers.
Quotation:
“GBS has been a great place for professional growth. I have received fantastic support from managers and peers, enabling me to develop new skills and take on leadership roles.” — Barbara Vargas (Professional Services Employee)
Commitment to Inclusion
GEDU Global Education is dedicated to equality, diversity and an inclusive workplace. Applications from diverse backgrounds are welcomed. We actively uphold our core values for a supportive community where all employees thrive.
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