GBS
Student Conduct and Complaints Officer
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Student Conducts & Complaints Officer – Permanent/FTE (40 hours, £35,500–£37,750)
Department: Academic Standards & Quality
Locations: London, Manchester, Leeds, Birmingham
关于这一角色
The purpose of this role is central to managing student misconduct and complaints across all campuses and partner institutions. The role ensures a fair, timely, and consistent response to both student misconduct and complaints while upholding the values and ethical standards of the GBS community.
NOT eligible for visa sponsorship.
核心职责
- Lead investigations into alleged breaches of the GBS Student Code of Conduct and related policies, ensuring full compliance with internal procedures.
- Coordinate caseloads, including:
- Conducting interviews with students and witnesses.
- Taking statements, gathering evidence, and handling a range of conduct issues.
- Collaborate with law enforcement (Police) where investigations escalate.
- Prepare detailed fact reports with evidence-based recommendations for sanctions or next steps.
- Monthly and annual reporting to identify trends, systemic issues, and implement preventative measures.
- Contribute to strategic projects as assigned by senior academic staff.
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要求：
- 巴 hermanos undergrad plán 或者等同的行业经验。
- 适应大型、高效率教学机构的能力，并能与多样利益相关者协作。
- 高质量且准 时记录管理及项目管理能力。
- 经验丰富，熟练处理：
- 复杂的学生事务（包括学生福利和保障问题）。
- 与讲师、院长、心理辅导员及学术质量团队同事的协调工作。
- 处理敏感信息、规则、与补救方案。
- 对 就业 法律等敏感领域（如差别待遇、性骚扰等）有精神素质。
- 处理跨文化事务，并工作 Şahihésie widening participation（参与）群体。
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