Laureate Australia
Student Engagement Advisor
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Student Engagement Advisor Customer Retention | Re-engagement | Sales Conversations | $67K–$69K + Super + Commission
About the Opportunity
Do you enjoy helping customers stay engaged while achieving meaningful sales and retention outcomes? As a Student Engagement Advisor, you'll play a key role in helping current students continue their education journey. Through a mix of outbound engagement and inbound support, you'll reconnect with students, guide them through their enrolment options, and help them stay on track to achieve their study goals.
This is a target-driven role suited to people who enjoy building relationships, having outcome-focused conversations, and achieving performance goals in a supportive, purpose-led environment. Whether you've worked in customer retention, banking, insurance, contact centres, membership services or sales, this is an opportunity to apply your commercial skills to make a genuine difference in students' lives.
What’s in it for you
- $67K–$69K base salary + super
- Commission linked to student engagement, retention or re-engagement outcomes
- Opportunity to build your sales and customer engagement skills in a purpose-led education environment
- A role suited to someone from sales, banking, insurance, customer retention, contact centre or re-engagement backgrounds
Earn a $67K–$69K base + super, plus commission linked to student retention outcomes, with payments aligned to key intake periods.
What You'll Do
You'll proactively engage with current students, helping them overcome barriers to study while delivering exceptional customer experiences and achieving retention outcomes. Responsibilities include:
- Conduct outbound campaigns to domestic and international students across a range of channels to ensure they continue their studies.
- Provide an elite level of customer service to students.
- Assist students with inbound phone and email queries relating to subject selection, withdrawal information and study load.
- Resolve enquiries relating to system and portal access.
- Ensure revenue and retention targets for returning students are hit in each trimester.
- Meet KPI’s and service levels around customer experience and satisfaction.
- Identify opportunities to use Voice of the Customer feedback to improve the service we provide.
- Provide insights around customer behaviour to inform the work of the Service Design team.
- Participate in team meetings, events, Orientation & Information Sessions as required.
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Skills & Experience
Must Have
- Experience in sales, customer retention, customer success, contact centre, banking, insurance or similar customer-focused roles
- Proven ability to achieve KPIs or performance targets
- Excellent communication and relationship-building skills
- Strong problem-solving ability with a customer-first mindset
- Ability to manage competing priorities in a fast-paced environment
- Confidence using CRM systems and Microsoft Office
Nice to have
- Experience within higher education or student services
- Exposure to Salesforce, Microsoft Dynamics or similar CRM platforms
- Experience working in customer retention or re-engagement campaigns
How to Apply
Click APPLY to submit your application. Applications close: 3rd August 2026
Once you apply, we'll keep you updated throughout the recruitment process.
Hiring Process
- Application Review
- Interview(s)
- Reference & Background Checks
- Offer
Should you have accessibility requirements or needs please contact sebastian.pabon@torrens.edu.au for confidential support to ensure an equitable, barrier-free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process.
About Torrens University Australia
Get help with your application
Your very own career expert that helps elevate your application to the next level.
At Torrens University Australia, we're transforming lives through education. As a Certified B Corporation, we're committed to making a positive impact by providing industry-relevant education that helps students build meaningful careers. Our Student Engagement team plays a vital role in supporting students throughout their learning journey, helping them stay connected, succeed in their studies and achieve their goals.
Our Culture
Our people are passionate about creating exceptional student experiences. We value collaboration, innovation, and continuous improvement, empowering our teams to build meaningful relationships while delivering real outcomes.
You'll be supported to grow your career in an inclusive workplace where your success is recognised and rewarded.
If you're motivated by achieving results, building relationships, and helping people succeed, we'd love to hear from you.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au
As the country’s newest and fastest-growing university, Torrens University Australia brings a fresh approach to higher education. Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business. We embrace diversity and inclusion of our staff and are committed to the attraction, retention, and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and gender identification.
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