University of the West of England
Student Engagement and Progress Manager
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About This Role
We are transforming our Coaching Service to provide earlier, more proactive support for students, helping them stay engaged, progress successfully, and achieve their future goals. As Student Engagement and Progress Manager, you will play a key role in leading this change, managing a team of Student Experience Coaches and helping to embed a consistent, strength-based approach across the University.
Working closely with academic and professional services colleagues, you will use insight and data to identify where support can have the greatest impact, develop innovative interventions and drive improvements in student outcomes.
This is an opportunity to join at a pivotal moment, influence the future direction of student support, and make a visible difference to the student experience. If you are looking for a rewarding leadership role where you can shape services, develop people, and contribute to institutional success, we would love to hear from you.
About You
You are an experienced people leader with a passion for helping others achieve their potential. You have a track record of leading and developing teams, delivering high-quality services and driving continuous improvement within a complex organisation.
You bring experience of coaching or supporting students using a person-centered approach and can build trusted relationships with a wide range of stakeholders. You are confident using data and insight to identify priorities, inform decisions, and measure impact.
You communicate with credibility and influence, are comfortable managing competing priorities, and can work collaboratively across organisational boundaries to achieve shared goals. You are equally at ease contributing to strategic discussions as you are supporting your team to deliver excellent day-to-day outcomes.
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Most importantly, you are committed to creating an inclusive and supportive environment where students and colleagues can thrive. You will share our belief in proactive, strengths-based support and be excited by the opportunity to help shape the future of student engagement, progression, and success.
Where you will be working
UWE Bristol is a campus-based University, with vibrant campus communities that are central to student life.
In this role, you’ll be based primarily at our modern Frenchay Campus where we’ve invested in state-of-the-art facilities designed to help both staff and students succeed. There will be occasional visits to our other sites at Glenside and City Campus
You’ll spend most of your time on campus, typically 3-4 days per week / up to full time on campus as necessary with the opportunity to work from home on the remaining days.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in vibrant Bristol, our ambitions are to make a positive difference to our planet, transforming futures through actions and solving real world challenges.
We offer a wide range of employee benefits including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community.
We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds. Diversity is our strength, enhancing creativity, decision-making, and problem-solving. Join our supportive community and thrive.
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We particularly encourage applications from global majority candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit.
As a Disability Confident employer, we encourage applications from disabled or neurodivergent candidates.
Further information
If you would like to speak to us to find out more about this role, please contact Sarah Garlick via EA Dani Phillips on 0117 328 1119 or email: Dani.Phillips@uwe.ac.uk
Interviews are scheduled to take place at our Frenchay Campus on 17th August 2026.
Shortlisting is expected to be completed within 2 weeks of the closing date depending on application volumes. We aim to give candidates at least a week's notice to attend interview.
This is a full-time, permanent post working 37 hours per week.
This post is not available on a job share basis
Salary offers are made in line with the University’s salary assessment guidelines, reflecting your relevant skills and experience in parity with colleagues.
Right to Work in the UK
If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist.
Next Steps
We’d love to hear from you - if this role excites you, please complete our application form as soon as possible and tell us how your skills and experience meet the criteria listed in the Person Specification, using clear and relevant examples wherever possible.
We’ll keep you informed of the outcome by email once shortlisting is complete.
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