Walbrook Institute London
Student Engagement Coordinator
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Student Engagement Coordinator
Based: Walbrook Institute, London Salary: Up to £30,000 per annum Hours: 37.5 hrs/week, full-time, permanent
About Walbrook Institute London
At Walbrook Institute London, we are committed to being the UK’s leading career-focused university, providing accessible, employability-driven education with global reach. Our goal is to equip students with the skills and confidence to thrive in today’s dynamic labour markets.
This role offers an exciting opportunity to shape the student experience by fostering engagement, wellbeing, and success across a diverse student community—both on campus and online.
The Opportunity
We are seeking a passionate, student-centred Student Engagement Coordinator to join our Student Engagement Team. Ideal candidates will:
- Have a genuine commitment to student success, engagement, and wellbeing.
- Work effectively in a fast-paced, collaborative HE environment.
- Have experience in supporting diverse student populations, including international students.
- Bring creativity and initiative in designing and delivering impactful student initiatives.
Key Responsibilities
Student Support & Engagement
- Provide frontline support for student enquiries, both in-person and digitally.
- Guide students through their academic journey, addressing pastoral, wellbeing, and administrative concerns.
- Proactively monitor attendance and engagement, intervening where needed to improve retention and satisfaction.
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Communication & Outreach
- Coordinate student engagement activities, ensuring they align with institutional values and policies.
- Lead student voice initiatives, including surveys, feedback forums, and feedback analysis.
- Maintain clear, up-to-date records for service evaluation and compliance.
Collaboration & Safeguarding
- Work closely with academic and professional services teams.
- Ensure all engagements comply with institutional policies and safeguarding guidelines.
Skills & Qualifications
Essential
- Relevant experience in a student-facing role within UK Higher Education.
- Experience supporting international students and diverse student populations.
- Strong communication, relationship-building, and organisational skills.
- Digital confidence (e.g., using CRM/LMS systems and online platforms).
- A proactive, student-centred approach with a passion for excellent student experiences.
- Commitment to equality, diversity, and inclusion (EDI).
Desirable
- Knowledge of the UK higher education sector and the student lifecycle.
- Experience in supporting online learners and managing digital engagement.
- Familiarity with student records/CRM systems or engagement monitoring tools.
- Understanding of UKVI requirements and challenges for international students.
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Benefits
We offer a strong package to support your career and wellbeing:
- Generous holiday allowance (flexing with length of service).
- Auto-enrolment pension scheme.
- Private medical insurance (subject to eligibility).
- Cycle to Work scheme.
- Travel discounts (season ticket loans, health club loans).
- Employee Assistance Programme (EAP) and wellbeing initiatives.
- Learning & development opportunities.
- Social events and volunteering days.
- Flexible working policies, including hybrid arrangements (up to 1 day per week on a rota basis).
Location & Working Arrangements
- Primary role: On-campus, Walbrook Institute, London.
- Hybrid flexibility: Up to one remote day per week (subject to rota).
- Permanent position with career progression opportunities.
Application Process
- Deadline: 02 July 2026 (early closure reserved if candidates meet needs).
- Submission: Submit your CV via the online portal.
- Interviews: Dates TBC.
Privacy Note: For recruitment policies, see: Walbrook Recruitment Privacy Policy
Due to high application volumes, we may not provide feedback for all unsuccessful candidates.
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