EY
Student Experience Co-ordinator - Senior Associate - Permanent - Birmingham
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Student Experience Consultant (Senior Associate) – Birmingham
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About the Role
Role Title
Student Experience Consultant (Senior Associate)
Location
Birmingham
Reporting To
UK TSS Student Experience Senior Consultant (Supervising Associate)
About the Team
Talent Shared Services (TSS) is a Birmingham-based, centralised team instrumental in supporting the firm’s Talent Strategy and employee lifecycle. Comprised of teams specialising in:
- HR Advisory
- Payroll
- Employee data management
- Absence case management
- Talent Information Systems
- Student screening & onboarding
- Student apprenticeship & compliance
- Immigration support
- Security clearance vetting
By centralising these services and focusing on consistency, compliance, and operational excellence, TSS enables the broader Talent team to prioritise strategic initiatives and employee experience.
As a Senior Associate in the Student Experience Team, your role will be core to administering EY’s professional qualifications and compliance management for students and apprentices.
The Opportunity
This is a unique chance to support the Student Experience (SE) Team, which oversees:
- The administration of professional qualifications
- Compliance management for UK&I students
- Close collaboration with the Talent Student Management and Delivery (SMD) Team, as well as internal and external stakeholders
Your primary purpose will be to assist SE Associates in processing and administering qualifications for all students enrolled, ensuring smooth transition and support across assessment cycles.
Key Responsibilities
-
Supervision & Coaching
- Supervise, coach, and counsel team members responsible for day-to-day qualification administration to enhance their competency.
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Qualification Administration
- Provide day-to-day support for professional qualification transactions across the entire qualifications life cycle (e.g., course registration, updates, appeals).
- Act as the escalation point for queries while continuously expanding knowledge of processes, policies, and resources.
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Cross-Functional Collaboration
- Work closely with the SMD Team and internal business units, tuition providers, and external qualification institutes.
- Represent SE inлярessions with external vendors, ensuring clear communication and effective resolution.
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Quality & Data Management
- Support database maintenance and integrity, conducting audit checks, and overseeing housekeeping to ensure data accuracy.
- Prepare records for future student intakes.
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Process Development & Improvement
- Develop and maintain process documents reflecting best practices.
- Identify risks and streamline operations to enhance efficiency.
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Student Support
- Provide access arrangements guidance and act as a liaising point between institutes, tuition providers, and students.
- Assist with invoice and billing processes for qualification-related costs.
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Mentorship & Leadership
- Guide and support SE Team Associates in their counselling and administrative tasks.
Skills and Attributes for Success
You’ll thrive in this role if you can demonstrate:
- Strong stakeholder management — Ability to build and maintain key relationships with internal teams, external institutes, and students.
- Prioritisation and multitasking — Capacity to deliver under pressure, managing fluctuating workloads while maintaining quality.
- risk identification and escalation — Proactive approach to addressing challenges and recommending solutions.
- Process improvement mindset — Initiative to identify and implement enhancements.
- Collaboration & influence — Build rapport across UK TSS Service Teams, HR Services, and Regional stakeholders.
- Technical proficiency — Strong Excel skills, with adaptability to technology-driven tools.
Qualifications and Experience
Essential
- Proven track record in qualification administration, preferably in professional or apprenticeship contexts.
- Highly organisational with strong problem-solving skills and a proactive attitude.
- Excellent communication and interpersonal skills, capable of fostering strong partnerships both internally and externally.
- Exceptional attention to detail with a focus on accuracy, consistency, and compliance.
- Ability to manage deadlines, stakeholder expectations, and workload demands effectively.
- Auditor-style influence and relatability with flexibility in adapting approaches.
- Enthusiastic, proactive attitude with a "can-do" mindset.
- Strong proficiency in Microsoft Excel (advanced functions).
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Ideal (Preferred)
- Familiarity with EY’s professional qualifications across tuition providers and assessment cycles.
- Direct experience in shared services or centralised team environments.
- Previous exposure to apprenticeship or qualification administration policies (beneficial).
What We Offer
EY’s Total Rewards Package reflects our commitment to your growth and well-being:
- Competitive remuneration aligned to individual and team performance.
- Flexible working conditions tailored to your needs.
- MyReward platform — exclusive benefits such as:
- Holidays, health, and wellness initiatives
- Insurance and savings options
- Broad discounts and partnerships
- Unlimited learning and development opportunities.
- Leadership support with coaching and mentorship programs.
- Diverse and inclusive culture – a workplace where your voice, identity, and ambitions are valued.
For more details, explore EY’s commitment to building a better working world.
Important Note on Diversity & Inclusivity
As part of your application, we encourage you to share information on diversity and inclusiveness dimensions. This feedback remains fully confidential and aids our ongoing efforts to:
- Analyze recruitment fairness.
- Implement inclusive policies.
- Accountably improve diversity within EY.
This inquiry is voluntary but instrumental in our goal to create a meaningful, representative workforce. For further details, read our diversity & inclusiveness commitment.
Next Steps
If you meet the criteria, we invite you to apply promptly. Together, we’ll help shape your future with confidence.
Shape your future with EY – Apply now.
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