Student Experience Officer

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities, and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

You will be part of a team that delivers a high quality, inclusive, and accessible learning experience for all students. You will support students, actively seeking out and responding to ‘the student voice’ (via student-staff committees, NSS, TellUS) to enhance the student journey from induction to graduation.

You will play a key role in supporting the delivery of the student experience as students progress through their programme journeys, from welcome and transition to graduation. You will support the annual schedule of key activities and lead developments to improve the student experience, and you will collaborate with a range of people from a diverse set of backgrounds.

We are looking to appoint a supportive, people-focused, and motivated individual who is committed to driving improvements to our student experience. The ideal candidate will be able to build effective relationships as they collaborate with staff and students, and work flexibly to support the activities of the team. They will also have excellent communication skills to respond clearly and effectively to enquiries raised by students, external stakeholders, and staff, and experience of working with complex regulatory requirements.

Main Duties And Responsibilities

• Support processes that help to gather feedback from our students and inform students of what changes we have made in response to their feedback. This may involve improving engagement with the Student-Staff Committee and formal feedback mechanisms such as NSS and TellUS.
• Produce student-facing materials and student communications, for example, student handbooks, course materials, module descriptions, VLE templates, and web content, working with Digital Learning Advisors to update digital learning tools as required.
• Monitor student attendance, engagement, and progression, implementing and maintaining processes which comply with University policy and immigration requirements.
• Work with the Student Experience Manager to support the delivery of the student experience within the School, for example, by coordinating and improving student events and community-building activities.
• Work effectively to support changes to a student's registration status as they progress through their programme of study.
• Support committees and working groups, which may include taking minutes and producing draft agendas.
• Build, design, and deliver activities that support inclusive student representation and engagement, including liaison with student societies and academic representatives.
• Maintain engagement with students outgoing on Year Abroad programmes or placements, as well as those incoming to the School for short durations, such as incoming study abroad periods.
• Support activities related to Extenuating Circumstances, Extensions, and Learning Support Plans.
• Work collaboratively as part of a wider education and student support team, supporting the rota for the School’s main student reception point, and providing cover for other members of the team as required.
• Build and engage with local and University networks to ensure up-to-date knowledge of internal policy and procedures.
• Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
• Carry out other duties, commensurate with the grade and remit of the post.