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Description
Our 12-month Student Placement offers a unique opportunity to gain hands-on experience across key areas of hotel operations through a structured rotational programme. Working alongside experienced hospitality professionals, you'll receive training and mentoring while developing practical skills, building confidence, and gaining valuable insights into hotel operations and delivering exceptional guest experiences.
No two days will be the same. You'll meet people from around the world, work as part of a supportive team, and gain experience in a fast-paced environment where every interaction matters. One moment you may be helping a guest celebrate a special occasion, the next you'll be collaborating with colleagues to ensure service runs smoothly or finding solutions to enhance a guest's stay.
This placement is designed for students who are enthusiastic about hospitality, enjoy meeting new people and are eager to develop their customer service and communication skills. We are looking for individuals who bring a positive attitude, a willingness to learn, and a collaborative approach to everything they do.
What You Will Do In This Splendid Role
During your 12-month placement, this is what you will be up to:
- Work collaboratively with colleagues across departments to ensure smooth day-to-day operations and excellent guest satisfaction.
- Demonstrate flexibility by adapting to different departments, tasks, and operational priorities throughout the placement.
- Take an active role in training and development opportunities, seeking feedback to build confidence, skills, and industry knowledge.
- Uphold the Company's and hotel's values, policies, and procedures while contributing positively to an inclusive and supportive team culture.
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What Makes You Splendid
We live by our values, and we’d love you to bring them to life every day:
- Open - You’re friendly and welcoming, helping guests feel right at home.
- Nimble – You adapt quickly, handling whatever the day brings with ease.
- Brilliant - You take pride in the little touches that make a big difference.
- Honest - You’re reliable and trustworthy, building confidence through your actions.
Show up with your spark and care for others, and we’ll provide the tools for you to thrive.
Our Splendid Benefits
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing, and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme - our team members can enjoy the ultimate benefit of driving a brand-new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
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About The Grand - York
Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.
A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.
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