The University of Sheffield
Student Registry Support Assistants (x8)
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Student Registry Support Assistants (x8)
Student Registry Service Support Assistant – 8 Vacancies
Location: Students' Union Building, University of Sheffield Campus Grade: 3 Salary: £23,742 per annum (full-time) Duration:
- 1 x Post: 10/08/2026 – 30/10/2026
- 5 x Posts: 10/08/2026 – 02/10/2026
- 2 x Posts: 24/08/2026 – 16/10/2026
About the Role & University
Our people are the heart of the University of Sheffield, and our diverse community fosters excellence through collaboration, creativity, and shared purpose. We offer excellent benefits including:
- Generous leave entitlements
- Financial rewards (and salary sacrifice pension options)
- Flexible working opportunities
- Career development support
- Wellbeing initiatives and retail discounts
Join us to contribute to a world-class university and be part of a belonging campus community.
About the Student Registry Service
The Student Registry Service, based in the Students' Union Building, delivers essential administrative functions to support students throughout their academic journey, including:
- Student registration
- Fees and funding processes
- Examinations, results and awards
- Transcripts and formal procedures (Complaints, Appeals, Discipline)
- Engagement, attendance monitoring & student support
The team works closely with faculties and academic departments to ensure consistent, high-quality service delivery.
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Key Responsibilities
To support our mission, the successful candidate will:
- Provide outstanding customer service via multiple channels:
- Face-to-face interactions
- Live chat & telephone support
- Email & correspondence
- Respond comprehensively to student and staff enquiries, adhering to University regulations and GDPR.
- Collaborate effectively with team members to meet deadlines while maintaining accuracy and efficiency.
- Maintain student records in University IT systems, ensuring data integrity.
- Handle core administrative processes, including data input, records management, and digital communication.
- Demonstrate alignment with the Sheffield Professional Framework, fostering positive professional behaviours.
- Embrace ethical decision-making while embedding sustainability best practices in daily work.
- Attend departmental briefings and team meetings to align with objectives.
- Take on additional reasonable duties as required by the role.
Person Specification
Essential
- Experience in a customer-facing role, providing clear information and guidance.
- Strong customer service skills, including proficient handling of phone, email, and in-person enquiries.
- Excellent communication (written and verbal) with stakeholders from diverse backgrounds.
- Data input and processing experience across varied systems.
- IT proficiency: Experience using Microsoft Office (Word, Excel), email, and adaptability to new software.
- Strong interpersonal skills and confidence in engaging with different perspectives.
- Ability to work collaboratively and independently, delivering to deadlines while under pressure.
- Compelling organisational and attention-to-detail skills.
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Desirable (Not Essential but Advantageous)
- Knowledge/experience of electronic student record systems in higher education.
- Awareness of GDPR and handling confidential information respectfully.
Additional Information
- Recruitment Panel & Assessment Stage: Interview (dates to be confirmed).
- Timeline: Applications close 12/07/2026 (UTC+1).
- Line Management: Led by Student Fees and Funding Officers, Student Records Assistant, & Enquiries Advisors.
- No direct reports assigned to this role.
Further Details & Contact
- Division website
- For informal enquiries, contact Emily Harlington, Senior Business Support Officer & PA: emily.harlington@sheffield.ac.uk
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