GEDU Services
Student Retention Officer - East London
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Student Retention Officer - East London
Department: Retention
Location: East London (On-site)
Our Vision: Changing lives through education.
What We Do: You’ll be at the heart of the student experience, building meaningful, trusted relationships and becoming a key point of support throughout their learning journey. By working closely with students, you’ll identify barriers early, provide tailored guidance, and help unlock the solutions that keep them engaged, confident, and on track for success.
This is a hands-on, fast-moving role for someone who genuinely cares about people. You’ll bring standout communication and customer service skills, a proactive, can do attitude, and a natural ability to connect with students and colleagues alike. With passion, empathy, and sharp problem-solving skills, you’ll make a real, visible difference to students’ lives every day.
About The Role
Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage Assist with the collection of operational data, and to proactively work to improve KPI performance Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role Strong communication skills both in writing, over the phone and in person Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students. High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly. Ability to work well as part of a team, and contribute positively to team culture Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more Perks@Work discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus
Employee Testimonial
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
Please note: this role is not eligible for sponsorship!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location