King's College London
Student Success Officer
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About us
The Afe Babalola Centre for Transnational Education (ABC) at King’s College London seeks to appoint a Student Success Officer (SSO), based in King’s Foundations in the Centre for International Education and Language (CIEL).
The Afe Babalola Centre for Transnational Education at King’s College London is focused on expanding access to high-quality, inclusive and flexible education across Africa, enabling talented young people to develop the skills, knowledge and mindsets needed to contribute meaningfully to their communities and the wider world. Through collaborative, transnational programmes co-created with partners, the Centre seeks to remove barriers to education and support learners to thrive in a global context.
King’s Centre for International Education and Languages (CIEL) is a new, cross-cutting Centre designed to widen the educational reach of King’s. It brings together three established areas – King’s Foundations, Summer Programmes and the King’s Language Centre – to further advance educational excellence and enhance the student experience. The Centre holds significant expertise in international education and contributes to the rich diversity of the King’s student community.
About the role
The Student Success Officer provides high-quality, proactive, and personalised support to students enrolled on the fully online Postgraduate Certificate in Online Learning and Teaching and the Foundation Certificate in Applied Health at King’s College London. The post holder plays a key role in supporting student engagement, progression and success across the full student lifecycle in a digital learning environment. Working with an assigned caseload, the SSO applies a data-informed approach to monitor attendance, assessment and engagement, identifying students at risk of disengagement and supporting timely, coordinated interventions with Personal Tutors and academic and professional services colleagues.
Aligned to the Centre’s mission of widening access and enabling success at scale, the SSO ensures that students are effectively supported to navigate their studies, overcome barriers and remain engaged in their learning. The role also manages the student virtual helpdesk, contributes to induction and onboarding, and supports initiatives that foster belonging, inclusion and active participation in a diverse and international learning community.
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This is a full-time (1.0 FTE), fixed-term position for two years, with an expected start date of September 2026. Applications are welcomed on a secondment basis.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Experience providing student support, engagement, pastoral or advisory services in a Higher or Further Education setting.
- Experience supporting students in an online or digital learning environment, including through virtual meetings, email and learning platforms.
- Strong interpersonal and communication skills, with the ability to convey complex information clearly to diverse student groups.
- Strong organisational and time-management skills, with the ability to manage a caseload and prioritise effectively.
- Confident user of digital systems and tools (e.g., Microsoft Office, Teams, VLEs such as KEATS) with a willingness to learn new systems quickly.
- Ability to handle sensitive and confidential information appropriately, recognising when to escalate wellbeing or safeguarding concerns.
- Experience maintaining accurate records or case notes, with strong attention to detail.
- Demonstrable commitment to delivering an excellent and inclusive student experience.
Desirable criteria
- Experience working with international students or learners from diverse cultural and educational backgrounds.
- Experience supporting online community-building, such as managing Teams channels, forums, or virtual peer-engagement activities.
- Experience analysing engagement or progression data to inform interventions or student support strategies.
- Knowledge of academic skills development and experience supporting students in developing study skills, confidence, or transition readiness.
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
Further information
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
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The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
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