GBS
Student Success Tutor - Birmingham
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Student Success Tutor - Birmingham
Department: Student Support
Location: Birmingham (On-Site)
Type of Contract: Permanent
About Us
GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
Salary
£32,000 per annum
Hours
You will be required to work 40 hours per week. We provide day, evening and weekend classes, so your shifts can fall across these periods. An expectation is to work in the afternoon, evenings, and weekends as required.
The Role
Student Success Tutors (SSTs) provide direct and indirect support to assigned students/groups. This involves:
- Student meetings and proactive holistic support
- Coaching of students via email, phone or in-person meetings
- Tracking of student academic performance with the Faculty Manager, as required
Collaborate across the faculty and departments to triage student problems and direct students to specialist services, ensuring allStudents receive an excellent experience throughout their learning journey. Help students navigate their learning journey towards enhanced life opportunities, benefiting them, their families, communities, and society as a whole.
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What The Role Involves
- Support students in and outside of the classroom to improve outcomes, including:
- Attendance rates
- Submission rates
- Module Evaluation Question (MEQ) completion rates
- Student satisfaction
- Ensure excellent working knowledge of:
- GBS policies and procedures
- Academic regulations/extenuating circumstances for assigned partnerships (e.g., intercalation, top-up opportunities)
- Provide student organisational and learning support, including:
- Proactive identification and support for at-risk students
- Outreach through pre-/post-class interactions, phone calls, and follow-ups
- Support workload management and life organisational skills
- Contribute to faculty student monitoring meetings
- Offer insight and information
- Actively follow up on cases and provide updates
- Guide and signpost students to further support when necessary
- Collaborate with colleagues and students to implement and monitor support plans
About You
Essential Criteria
- Experience of working in Further Education (FE)/Higher Education (HE) or in academic coaching
- Experience in a widening participation environment or as a teaching assistant
- Bachelor’s degree
- Effective skills in people management, organisation, and conflict resolution
- Availability to work days, evenings, and weekends as required
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Desirable Criteria
- Evidence of high standards of professionalism within a student-focused service
- Excellent verbal and written communication skills
- Ability to work under pressure, as a committed team player, with proactive behaviour
What We Offer
Leave
- 25 days’ annual leave, plus 8 public holidays
- 1 extra day’s leave per year of service, up to a maximum of 5 days
Benefits
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits including:
- Cycle to Work
- Workplace Nursery
- Techscheme
- Perks@Work discounts, including a wellbeing centre and more
- Reward and recognition programme
- £500 employee referral scheme bonus
- Discretionary annual performance bonus
Testimonial
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” — Barbara Vargas (Professional Services Employee)
Additional Note:
This role is not eligible for sponsorship.
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