GEDU Global Education
Student Success Tutor - East London
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Department: Student Support
Location: East London (On-Site)
Type of Contract: Permanent
About Us
GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
Salary & Working Hours
- £32,000 per annum
- Part-time: Closer to 40 hours per week, covering day, evening and weekend shifts
The Role
Student Success Tutors (SSTs) provide direct and indirect support for assigned students/groups, highly specialised in:
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Direct support:
- Student meetings
- Proactive holistic support
- Individualised coaching
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Indirect support:
- Correspondence via email and phone
- Tracking of academic performance with the Faculty Manager as required
Key Responsibilities
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Drive improved student outcomes through:
- Enhanced attendance
- Higher submission rates
- Increased MEQ completion rates
- Boosted student satisfaction
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See yourself and your learning through a signal support lens by:
- Collaborating with faculty and cross-department teams
- Triage students’ problems and directing them to relevant specialists, wherever possible
- Ensuring each student has an exceptional experience across their entire learning journey
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Become a catalyst for success:
- Support students in and beyond the classroom as they progress toward fulfilling life opportunities
- Facilitate personal and societal progress by aiding students, their families, and communities
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Responsibilities
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Support students holistically (in and out of class) to consistently improve outcomes such as:
- Attendance
- Submission rates
- MEQ completion rates
- Overall student satisfaction
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Achieve and maintain high standards by possessing:
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Deep knowledge of GBS policies, procedures and the academic regulations/extenuating circumstances of assigned partnerships (e.g., intercalation or top up degree opportunities)
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Efficient handling of student organisational and learning support, including:
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Proactively identifying at-risk students (e.g., pre-class or post-class outreach, phone calls, follow-ups post-intervention)
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Advising students on workload and life management skills
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Reporting relevant insights during faculty student monitoring meetings
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Guiding students toward further tailored support
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Collaboratively ensuring the appropriate support infrastructure is in place
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Requirements
Essential
- Experience working in further education (FE) and/or higher education (HE) with a focus on academic coaching
- Familiarity with working in a widening participation environment or relevant experience as a teaching assistant
- A Bachelor’s degree at minimum level
- Strong people management skills
- Excellent organisational and problem-solving abilities, particularly for conflict resolution
- Ability to work flexibly across different shifts (days, evenings, and weekends) as required by the role
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Desirable
- High professional standards with a student-focused service ethos
- Outstanding verbal and written communication skills
- Effective team player who thrives under pressure and meets tight deadlines
- Proactive mindset and commitment to continuous improvement
What We Offer
Work-Life Balance
- 25 days annual leave + 8 public holiday days
- 1 extra leave day per year of service (up to a maximum of 5 days total)
- Deeply subsidised flexible benefits, including:
- Cycle to Work
- Workplace Nursery Scheme
- Techscheme discounts on technology
- And much more
Career & Wellbeing Support
- Tuition reimbursement for relevant career development courses
- Workplace pension scheme – helping you save for your future
- Reward and recognition programme to acknowledge outstanding contributions
- Full access to Perks@Work, a discounts platform, and internal well-being centre
- £500 discrimination-free employee referral scheme bonus
- Discretionary annual performance bonus
Employee Testimonial
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” — Barbara Vargas (Current Professional Services Employee)
Additional Notes
This role is not eligible for sponsorship at this time.
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