University of Bath
Student Support Advisor
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Student Support Advisor
Student Support Advisor
Student Support & Safeguarding is looking for experienced and enthusiastic professionals to join a multi-disciplinary team that provides the initial assessment, triage, and referral of students into specialist support. The role also involves empowering students with resilience-building guidance and advice on maintaining their mental health and wellbeing.
About You
To be successful in this role, you will:
- Have experience delivering pastoral support and providing welfare/wellbeing advice, including assessing needs, risk levels, and triaging to appropriate support services
- Demonstrate strong customer service skills, with experience working in a busy frontline environment
- Be confident in handling distressing situations and sensitive themes, maintaining calm under pressure
- Effectively manage multiple competing priorities with strong organisational skills
- Show a commitment to collaborative teamwork across multi-disciplinary boundaries
Role Information
- Hours: Part-time (29.2 hours/week, 0.8 FTE) on a term-time only basis (32 weeks/year)
- Including: Occasional weekend work for events like open days and arrivals
- Location: Hybrid working (typically 3 days on campus for team operational planning)
Contact for enquiries: Maia Thorne, Student Support Advisor Team Leader (mjdt20@bath.ac.uk) Steven Lawrence, Deputy Director, Student Access and Advice (sgl21@bath.ac.uk)
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- DBS Check: Required for this role.
About the University of Bath
We celebrate diversity in all its forms and are proud of our international community. With staff from over 60 different nations, we actively foster gender equity and intersectionality, holding a Silver Athena SWAN award.
The university is committed to inclusive recruitment, recognizing the transformative positive impact of underrepresented voices. We prioritize safer recruitment practices and uphold an Armed Forces Covenant, while being an Autism-Friendly University and Disability Confident Leader.
Benefits
Our benefits package supports your health, development, and work-life balance with a global reputation for staff well-being. Here are some highlights:
Wellbeing Support
- Employee assistance programs (Health Assured), including access to the Wisdom app
Development & Remuneration
- Generous annual leave allowance, plus 5 discretionary days for flexibility
- Employer-contributory pension schemes
- Cycle to work and electric vehicle salary sacrifice schemes
Work-Life Perks
- 5% staff discount at Team Bath Gym
- Discounted postgraduate tuition and language courses
- Discounted postgraduate tuition and professional development opportunities:
- Apprenticeships
- LinkedIn Learning
- Staff benefits portal
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Local Advantages
- Free entry to the Holburne Museum in Bath
- Local discounts and relaxed workplace culture
Recognition & Security
- Excellent reward package reflecting our diverse workforce
- Family-friendly policies and relocation support
Explore our broader benefits further in our staff resources.
Life at Bath: Be Well at Bath
From your first day, we offer:
- Staff support groups and networks
- Staff Wellbeing Champions network
- Tools and frameworks to foster personal and professional ment wellbeing
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Application & Eligibility
- Note: We verify Right to Work in the UK in the offer stage. Interview does not guarantee eligibility for visa sponsorship.
- To counteract hidden bias, personal details may be removed during shortlisting. Learn more about our inclusive process.
Further Resources
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