dBs Institute
Student Support Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Student Support Officer - Manchester | dBs Institute
Student Support Officer
Location: Manchester, Greater Manchester, United Kingdom
Salary: £26,500 to £30,000 per annum
Contract: Full-time, Permanent
About Us
At dBs Institute, we are dedicated to empowering students to achieve their full potential. Our commitment to excellence in education is reflected through the support and guidance we provide to our learners. We are seeking a motivated and compassionate Student Support Officer to join our dynamic team in Manchester. This pivotal role will contribute significantly to our students’ success and overall educational experience.
Role Overview
As a Student Support Officer, you will be the first point of contact for students requiring assistance, providing comprehensive support that promotes their academic and personal development. You will work closely with academic staff, external agencies, and families to ensure students receive the necessary guidance and resources to thrive in their studies and beyond.
Key Responsibilities
- Provide timely and effective support to students, addressing academic, welfare, and personal issues.
- Act as a liaison between students, teaching staff, and external support services, ensuring clear communication and coordinated assistance.
- Maintain accurate student records, monitoring attendance, progress, and engagement.
- Assist with the development and implementation of support plans tailored to individual student needs.
- Deliver workshops and one-to-one sessions on study skills, time management, and wellbeing.
- Contribute to safeguarding procedures, reporting concerns promptly and appropriately.
- Support students with additional learning needs and liaise with specialist services as required.
- Participate in team meetings and training to continually enhance the student support service.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Person Specification
- Experience working in a student support, pastoral, or educational advisory role ideally within Further or Higher Education.
- Strong understanding of student welfare, safeguarding, and inclusion.
- Excellent interpersonal and communication skills, with the ability to engage effectively with young people and colleagues.
- Organised and able to manage a varied workload, prioritising tasks to meet deadlines.
- Empathetic and approachable, with a genuine passion for supporting students’ success.
- Ability to work independently and collaboratively within a team environment.
- Proficient in using IT systems for record-keeping and communication.
- Relevant qualifications in education, counselling, or a related field would be advantageous.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
- Competitive salary package between £26,500 and £30,000 per annum.
- Permanent full-time position with a supportive and inclusive work environment.
- Opportunities for professional development and continuous learning.
- Generous holiday entitlement and access to employee wellbeing programmes.
- Contributory pension scheme and other benefits aligned with the education sector standards.
- Location based in the vibrant city of Manchester, with excellent transport links.
How to Apply
If you are passionate about making a positive impact in students’ lives and meet the criteria above, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role through our careers page or via the job board where you found this advert.
dBs Institute, part of Access Education Group, is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills