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Student Voice and Enhancement Officer, FASHION RETAIL ACADEMY
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Education for Industry Group
Full-Time (5 days per week)
Permanent
Education for Industry Group: FRA Academy: Electra House – London, Moorgate EC2M 6SE and LCBT: 3-5 Fashion Street, London, E1 6PX
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About The Role
This is an exciting opportunity within the Quality Assurance and Enhancement (QAE) department to drive the implementation of student-led enhancement activity across all levels of learning. The role will effectively support the Fashion Retail Academy (FRA) (further education and higher education), Education for Industry Training (EFIT – apprenticeships), and the London College of Beauty Therapy (LCBT) (further education) in promoting active student engagement and partnership to inform quality enhancement across EFI Group.
The post holder will be responsible for the day-to-day support for, and implementation of, student engagement activities; collaborating directly with students across all provision and working closely with the QAE team as well as key delivery staff across FE, Apprenticeships, and HE; to effectively assure the standards of our offer and contribute to exceptional quality improvement, decision-making and continuous enhancement.
About You
Qualifications:
- Educated to Level 4 Diploma or equivalent.
- Maths and English GCSEs at Grade C/4 or above or equivalent.
Experience:
- Experience of higher education study at Level 4 or above, or experience of working in an educational, student engagement, quality assurance or related environment.
- Experience of building positive working relationships and working collaboratively with a range of stakeholders.
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Expertise:
- Understanding of the importance of student engagement, student representation and student voice within an educational setting.
- Ability to collate, interpret and present information and data in a clear and accessible format for different audiences.
Skills:
- Proven ability to deliver work to a high standard, demonstrating accuracy and attention to detail.
- Strong digital literacy and proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint.
- Excellent written and verbal communication skills, with the ability to communicate effectively with a wide range of audiences.
- Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
- Ability to handle sensitive and confidential information appropriately.
- Ability to work independently, using initiative and sound judgement within agreed parameters.
Values:
- Demonstrate commitment to continuous improvement and enhancing outcomes through feedback and engagement.
- A collaborative approach to working with a range of stakeholders, with a commitment to supporting positive outcomes through engagement, professionalism and effective working relationships.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.
- Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
- Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
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Salary
From £26,550 to £29,500 per annum, subject to qualifications and experience
Working Days
Full-time, Monday to Friday. Possibility for some occasional work on Saturdays at LCBT.
How to apply/Next Steps
Click 'Apply for this job' to submit your application.
Closing Date
8am on Tuesday, 14 July 2026.
Interviews/Recruitment Day
Interviews take place on week commencing 20th July 2026 in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE
More Information/Contact us
For more information about the EFI Group, visit our EFI, FRA, LCBT, EFI Awards, EFI Training websites and refer to the job description.
Please contact recruitment@efigroup.ac.uk for further information.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Thank you for sharing our values and commitment to student safety.
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