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Student Wellbeing Officer (30hrs)
Department: Student Wellbeing
Location: East London (On-site)
Type of Contract: Permanent – Part Time – 30 hours per week
Shift Pattern:
- Evenings and Weekends
- Weekdays: 4–9pm
- Saturdays: 10.00am–3.00pm
About GBS
GBS is a higher-education provider offering sector-relevant courses across ten campuses in: London, Birmingham, Leeds, and Manchester.
Working in partnership with several of the UK’s leading higher-education providers, GBS delivers vocational, undergraduate, and postgraduate programmes in:
- Finance
- Accounting
- Business
- Construction
- Tourism
- Healthcare
- And more.
GBS’ Vision: Changing lives through education.
What The Team Do
The team:
- Supports students’ well-being by offering help with:
- Mental health
- Personal issues
- Practical concerns (e.g., housing or financing)
- Provides guidance, crisis support, and promotes a safe, inclusive environment to help students succeed both personally and academically.
The Role
Your role will focus on:
- Working in partnership with students to identify barriers to learning and provide ongoing support tailored to their unique needs.
- Supporting student well-being to:
- Enable them to manage social and emotional challenges.
- Work alongside staff to provide optimal support to learners with health or welfare needs.
- Help students maximise their study potential at GBS.
Key Responsibilities
The purpose of this role is to:
- Provide guidance and support to GBS students throughout:
- Their learning
- Their well-being
- Their study engagement
- Address student welfare via pastoral care and guidance to appropriate services.
As a Student Welfare Officer, you will be an early point of contact for students seeking assistance with a variety of concerns. You must:
- Know all services and academic offerings at GBS.
- Be ready to refer students to:
- Internal GBS teams.
- External agencies.
- Report directly to the Student Welfare Manager.
Purpose Highlight
We are unable to offer sponsorship for this position.
Detailed Responsibilities
-
Case Management:
- Handle student referrals alongside the Student Welfare Manager.
- Act as a link between:
- The Welfare Office.
- Relevant academic teams.
- Internal and external services.
-
Pastoral & Academic Support:
- Provide emotional and practical pastoral support to students facing:
- Social challenges.
- Emotional challenges.
- Ensure:
- Learners with personalised learning plans receive the outlined accommodations.
- Support is implemented effectively (including classroom considerations).
- Provide emotional and practical pastoral support to students facing:
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-
Attendance Strategy:
- Collaborate with student engagement managers to maximise attendance.
-
Immediate Response:
- Offer drop-in assistance on an appointment or ad-hoc basis.
-
Record-keeping & Compliance:
- Maintain accurate student welfare documentation.
- Hold and share records in compliance with GDPR.
-
Wellbeing Initiatives:
- Assist in organising:
- Health and well-being events.
- Social activities for students.
- Assist in organising:
Required Experience & Skills
Applicants should have:
- A bachelor’s degree in a relevant area, with strong preference for a health-related discipline.
- Experience in adjacent or similar roles, with ideal prior work in higher education.
Knowledge and practical experience of:
- Implementing guidelines from:
- The Disability Discrimination Act (DDA).
- The Special Educational Needs and Disability (SEND) Act.
- Understanding JCQ regulations on reasonable accommodations for students with learning differences and needs, including how to apply them.
- Working with:
- A range of physical disabilities.
- Specific learning difficulties common in mainstream education, such as:
- Dyslexia.
- Dyspraxia.
- Attention deficit disorders.
- Asperger’s syndrome.
Additional competencies:
- Technical skills:
- Selecting and using assessment materials.
- Scoring and converting raw results to derived scores.
- Interpreting data to:
- Draw evidence-based conclusions.
- Recommend support strategies.
- Soft skills:
- Sensitivity in discussing student needs.
- Ability to co-plan additional support programmes aligning with:
- Personal goals.
- Tutor targets.
What We Offer
| Benefit | Details |
|---|---|
| Annual Leave | 25 days, plus extra eight public holidays. |
| Additional Leave | 1 extra day per year of service (up to a maximum of 5 days). |
| Workplace Pension | Participation in our retirement savings scheme. |
| Tuition Reimbursement | Funding for career development courses offered by GBS. |
| Flexible Benefits | An expanded set of discounts and perks, including: |
| - Cycle to Work scheme. | |
| - Workplace Nursery. | |
| - Techitems purchase discount (Techscheme). | |
| - Expanded platform with Perks@Work (a collaborative discount service). | |
| - Access to a well-being centre. | |
| Reward & Recognition | Includes an Annual Award Programme (no specific criteria stated). |
| Employee Referral Bonuses | Offering £500 for successful referrals of new hires. |
| Bonus Structure | Potential for a discretionary annual performance bonus. |
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GBS Company Culture & Values
- Quote from Our Team:
GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with tools to drive continual team growth and success. Before joining GBS, I did not envision myself as a manager, but leadership truly resonates with my career path now. — Ebony Bates, Professional Services Employee.
GBS Commitment
GBS is dedicated to promoting:
- Equality.
- Diversity.
- Inclusion.
We foster a workplace where:
- Discrimination and harassment are not tolerated.
- All applicants are welcome, including those from diverse backgrounds.
We follow our core values by actively working to create an environment where everyone feels embraced.
GEDU Global Education Context
GEDU Global Education is a dynamic UK education group. Across its institutions, programmes are:
- Designed to have a direct transformative impact on students’, apprentices’, and trainees’ lives.
- geared toward equipping individuals with the skills, knowledge, and practical experience necessary to succeed in their chosen field.
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