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Our Brand
FACEGYM is the first of its kind - a unique facial fitness experience dedicated to boosting confidence. Think of us as a complete workout for your face.
We combine sculpting techniques with high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40+ muscles of the face, helping deliver real, visible results.
Based in Central London, we are now a fast-growing global brand, operating across the UK and USA, with exciting expansion into new international markets.
Job Summary
As the Studio Manager, you will have the exciting opportunity to lead the very first franchise studio in Canary Wharf, playing a key role in building something from the ground up. You will be responsible for the overall success of your home studio, driving revenue and profitability while overseeing the day-to-day operations and leading a high-performing team.
This is a unique chance to shape the culture, establish operational excellence, and create an exceptional experience for both members and employees from day one. As Studio Manager, you will champion outstanding customer service, foster a positive and motivating working environment, support and develop your team, and drive continual financial growth while achieving key business KPIs.
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Key duties and responsibilities:
Responsibilities for this role include, but are not limited to:
Studio Management:
- Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve.
- To have a strong focus on client loyalty. Assessing occupancy rates – inspiring the team to continually improve on their own occupancy and rebook goals.
- Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts.
- Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximizing every sales opportunity to achieve all set KPI’s.
- Train and onboard new team members into the business, ensuring they are fully aware of FaceGym’s culture and ways of working, as well as being fully informed on all operational practices.
- Taking ownership of Studio targets, ensuring these are broken down and communicated on a daily basis, to ensure all team members are working towards their daily goals.
- Ensuring Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the Studios and work stations are clean and presentable.
- Support the team with overcoming selling challenges and ability to create retail theatre to attract and entice new customers during any downtime. Actively training and developing each team member as needed. Reaching out to the education team as and when it may be needed to support.
- To confidently manage and overcome customer complaints and challenges in the Studio and over the phone working closely with customer care to ensure that all complaints are dealt with effectively and in a timely manner.
- Ensuring an inclusive environment in the Studio at all times, embedding the Family Values and creating an environment of support and respect.
- To have flexibility to step in and cover workouts as and when needed, for example when there is trainer sickness or annual leave.
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Our Brand Values:
- Feeling
- Action
- Confidence
- Expertise
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