CIVIC
Studio Manager (with EA Responsibilities)
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Studio Manager (with EA Responsibilities)
Studio Manager – Glasgow
About Civic
Civic is a team of system thinkers in the built environment, creating positive impact for people, places, and planet.
We drive change through sustainable design, exploring ways to build, explore, and reuse rather than exploit. Our goals are healthier, happier lives coupled with respect for environmental limits. Located across UK studios (Manchester, London, Leeds, Glasgow, Edinburgh, and Dublin), we thrive as a 200-strong team where art and science unite to address complex challenges.
About the Role
As Studio Manager for our Glasgow studio, you will be pivotal in ensuring operational excellence, supporting senior leaders, and delivering unwavering business performance. This role is dynamic—expect collaboration at all levels and ownership of a broad roster of responsibilities.
Your day will range from strategic oversight to tactical execution, requiring adaptability, reliability, and initiative. Reporting to Angela Watcyn-Jones (Head of Administration and Integration), you’ll drive efficiency while championing Civic’s core values.
Key Responsibilities
Core Operational Support
- Calendar/diary management for senior team members, including Directors
- Email coordination: Processing, prioritising, and responding—ensuring smooth communication
- IMS (Integrated Management System) & Health & Safety oversight
- Civic Rapport 3 and Alectro administration (setup, maintenance, and troubleshooting)
- Travel logistics: Booking flights, accommodations, and corporate trips
- Document control: Managing files, contracts, invoices, and project documentation
- Financial administration: Expense tracking, credit card reconciliation, and timesheet management
Human-Centred Support
- Client liaison: Greeting visitors, facilitating meetings, and maintaining professional engagement
- CRM management: Supporting business development and event coordination (internal/external)
- Team workflows: Ensuring smooth collaboration between Accounts, People, Bidding, Comms, and Quality teams
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Administrative Excellence
- Meeting minute-taking with clear action items and follow-ups
- Presentation and data preparation—researching, compiling, and delivering high-quality materials for B2B engagement
Professional Requirements
Essential
- Experience in open-plan, multi-disciplinary workspaces (health and safety, office facilities)
- Customer/client-facing roles with telephone etiquette polish
- Computer proficiency: MS Excel (data management), Outlook (calendar/email), and PowerPoint (presentations)
- GCSE Maths & English (or equivalent)
- Ability to work independently, anticipate needs, and prioritise competing demands
Desirable
- Knowledge of workplace health & safety laws (construction/office environments)
- Experience with IMS tools (e.g., integrated management systems for design firms)
- Soft skills: assertiveness, discretion, good judgement under pressure
Skills & Competencies
Civic enjoys bold thinkers who blend attention to detail with bold problem-solving. Must-haves:
- Collaborative communication—ability to engage across levels and departments
- Teamwork: Seamlessly connect people, processes, and systems
- Discipline-driven: Adherence to deadlines and procedural consistency
- Proactive mindset: Enthusiasm for learning, upskilling, and improving workflows
- Wellbeing balance: Integrity, composure, and the ability to support co-workers across workloads
Our Values in Action
Being Studio Manager means embodying these core values:
- Be Curious: Publication of training workshops/novel tools to refine skills
- Be Helpful: Willingly extend scope to cross-departmental challenges
- Be Ingenious: Find creative solutions to operational roadblocks
- Be Collaborative: Align leadership goals with team input for unified success
Reporting Structure
Directly reports to:
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Angela Watcyn-Jones Head of Administration & Integration
Benefits Package
Alignment
- Competitive salary reflective of experience, structured or negotiable
Flexibility & Work Life
- Hybrid schedule: 3 on-site days (between 10:30AM–4:30PM, early Fridays)
- 3 generous days vacation leave + 26 days + UK bank holidays on full-time roles
- Additional days at 3-year and 5-year service milestones
- Contact hours €i “Choose and Swap”: Trade flexibility for sabbatical options within a paid pot
Family-Friendly
- Enhanced parental leave (maternity/paternity/adoption) and shared parental policies
- Career protection: 2 days dependency leave and 1 week paid carers leave
Wellbeing & Development
- Mindfulness & EAP access: Promoting mental health with sessions and support
- Health insurance: Life assurance, health cash plan, + gym discounts and free eye tests
- Enhanced sick leave: 4 weeks paid + 2 mental health days
Growth Opportunities
- Paid memberships to chartered professional bodies
- Study leave for exams (2 days). Travel provision for certification courses (chartership bonus too!)
- Management Development Program and mentorship scheme for all employees
- Skillshare Culture: In-house “Civic Academy” training series + problem-solving workshops
Financial Insights
- BcHMRC-friendly workplace nursery scheme or childcare subsidies
- Employer’s workplace pension contributions applied automatically
Sustainable Commuting
- Cycle2Work Scheme (salary sacrifice)
- Central studio bike racks and showers at all locations
Equity in the Organisation
⭐ DEI (Equity, Diversity & Inclusion Programme)
- Accredited network with official team-workshop sessions
- Paid volunteering leave (2 days/year) for individuals, deepening passion projects
Civic remains an equal opportunity employer. Application requires n/a gender-specific language.
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Jessica, London
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