Innovative Trials
Study Support
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Job Description
As our Study Support at Innovative Trials, you are the operational engine helping drive forward our recruitment and retention programmes. Supporting a portfolio of studies within the material team, you serve as the vital link between complex data and high-performing projects. You will be responsible for supporting the project leads to deliver successful recruitment and retention projects all the way through from materials development, translation and fulfilment. You will empower our vendors to ensure they deliver elite-quality work within strict study timelines and budget. Beyond this, you will act as a data specialist, mastering large-scale study trackers and documents to maintain absolute accuracy and study compliance.
Job Requirements
Key Skills/Attributes/Education
Essential:
- Degree in life sciences, healthcare, or related discipline and prior experience supporting Patient Recruitment and Retention studies.
- Adaptability: ability to handle the unexpected well by managing priorities and adjust workload to accommodate changing priorities.
- Attention to Detail: ability to check accuracy of documents, querying data and being inquisitive to ensure work is delivered to the highest standard.
- Communication: ability to read the room and tailor the verbal and written communication to ensure that the message is clear and appropriate.
- Planning & Development: plan and organise work to drive the business top priorities forward and generate impact while stretching your knowledge and continue to learn.
- Leadership: showcase leadership by taking accountability and pride in the work delivered.
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Job Responsibilities
Key Responsibilities
Study Start-Up & Strategy
- Planning: The Patient Recruitment Associate will be responsible for proactively preparing the client and/or vendor meeting agendas, as well as taking, filing and distributing as appropriate the minutes. Including assisting with client Kick-offs.
- Documentation: Take the lead with the creation and maintenance of start-up materials including SWOT, Risk Assessment, study trackers and start-up checklist which have been delegated by the project manager.
- Compliance: Support studies in line with client/vendor/internal SOPs. Proactively raise any deviations or concerns to the project lead.
Project & Data Oversight
- Project Support: Contribute during internal meetings, by providing updates on deliverables and timelines, in addition to sharing best practices. Confidently manage and oversee all tasks delegated by the project lead with some opportunities to take ownership of some day to day tasks with minimal supervision.
- Data Management: Oversee large datasets and study trackers, ensuring high data quality and KPI accuracy.
- Operational Admin: Maintain accurately and timely timesheet reporting to ensure the project lead has total budget control. Have a basic understanding of the study budget and vendor finances including being able to assist with quotes and task orders.
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Quality Management
- Performance Quality: Support with the quality review of materials throughout the development, translation or fulfilment stage. Ensure all documents are reviewed and filed in accordance with internal procedures.
- Team Development: Support and train Patient Recruitment Coordinators to drive best practices.
- Issue Resolution: Proactively raise vendor quality concerns or escalate them to management when necessary.
Analysis & Close-Out
- Evaluation: Analyse final study metrics and draft comprehensive closing reports.
- Improvement: Support "lessons learned" sessions and contribute to developing new business services.
- Quality: Support with study file review and filing to ensure timely close out.
Job Benefits
- Competitive Salary
- Discretionary Bonus
- People’s Pension
- Healthcare
- Life Assurance
- Flexible Working
- Flu Jab
- 24 days Annual Leave plus Bank Holidays
- Long Service Rewards
- EV Car Scheme
- Recruitment Referral Programme
- Company Events
- Free Parking
- Cycle to Work Scheme
- Employee Assistance Program (EAP)
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