Liverpool Hope Students' Union
SU Communities Lead
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Company Description
Liverpool Hope Students’ Union is the representative body for more than 6,000 students at Liverpool Hope University, working to ensure an excellent student experience and meaningful opportunities for involvement. The Union focuses on inspiring success and positive change through student-led initiatives, services, and support. It is led by an executive team of full-time and part-time elected officers who collaborate with permanent staff members to deliver activities and representation for all members. As a registered charity, the Union is overseen by a Trustee Board that provides strategic guidance and governance, ensuring accountability and long-term sustainability.
Role Description
The SU Communities Lead is a full-time, on-site role based in Liverpool, responsible for developing and supporting inclusive student communities across the Students’ Union. Day-to-day tasks include:
- Building relationships with student groups and networks
- Ensuring all communities feel represented and supported
- Responding to student queries
- Providing high-quality customer service
- Signposting members to relevant Union services and resources
The role involves collaborating with elected officers and staff to identify community needs, collect feedback, and implement improvements that enhance engagement and belonging. The position also requires performing the role of Company Secretary, arranging, attending and minuting Board and Committee meetings.
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Qualifications
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- Strong Interpersonal Skills and Community Engagement experience to build trusting relationships and support diverse student groups.
- Effective Communication and Customer Service skills to respond to student inquiries and provide clear, accessible information.
- Ideally, experience in student unions, higher education, or community-focused roles, with an understanding of equity, diversity, and inclusion.
- Organizational and time-management abilities.
- Competence with common office software and social media platforms.
- The capacity to work collaboratively and independently.
Duties
- Act as Secretary to the Board and Committees, involving the drafting of agendas, collating, and circulating papers and preparing minutes and matters arising.
- Book rooms as necessary for events and/or meetings.
- Organise conference bookings, travel, and accommodation.
- Day-to-day liaison with the Board and members of the Committees.
- Assist with scheduling the annual calendar to include all Union events in particular the Board and Committee meetings.
- Work closely with the General Manager and President to ensure that tasks such as reports, incoming post and correspondence, management of diary/meetings schedule and email, etc., are dealt with efficiently.
- Complete all administration tasks relating to Sports and Societies, such as booking travel, managing finances for societies, and organising fixtures and kit orders for sports teams.
- Oversee the running of sports teams and societies and review these on an annual basis.
- Register numerous team sheets, weekly scores, and confirm sports fixtures for all teams in a timely fashion using a bespoke BUCS Play sports admin system.
- Manage the usage of the website to update membership of sports and society members, including the setting up of new teams and societies.
- Responsibility for updating records with the Charity Commission and various organizational information on the website.
- Type letters, memos, Board Reports, schedules, etc., and follow up responses if required.
- Perform general office administration tasks as and when required to meet the needs of the department – e.g. filing, photocopying, dealing with telephone calls.
- Manage the Sports and Societies Awards evening within the agreed budget.
- Be responsible for managing two mailboxes, responding and signposting appropriately. One is student-facing and one is answering or forwarding general queries from a wide range of stakeholders from Trustees to vendors/exhibitors and other organizations that we collaborate with.
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