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Department: Claims Management
Location: Home United Kingdom
Description
Subsidence Claims Specialist
Where technical expertise meets real‑world impact
When a property starts to move, crack or sink, it can turn someone’s world upside down. As a Subsidence Claims Specialist, you become the calm in that storm—the expert who brings clarity, reassurance and direction when customers need it most.
This role sits at the centre of our technical claims operation. You’ll manage your own portfolio of domestic and commercial subsidence claims, using your engineering insight, analytical mindset, and problem‑solving instincts to guide each case from first report to resolution. Every claim is a puzzle, and you’re the one who pieces it together.
Working from home, you’ll blend technical authority with empathy and communication. You’ll translate complex structural issues into clear, confident explanations that help policyholders feel informed and supported. You’ll collaborate with engineers, surveyors, loss adjusters and contractors—always steering the process toward fair, timely and high‑quality outcomes.
Key Responsibilities
What makes this role exciting
- You’re the trusted expert customers rely on during a stressful and uncertain time
- You get to investigate real structural issues and apply your judgement to shape the right solution
- You own your cases end‑to‑end, giving you autonomy and variety every day
- You work with a wide network of specialists, learning from different disciplines
- You make a tangible difference—protecting homes, livelihoods and peace of mind
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What you’ll be doing
- Taking full responsibility for a portfolio of subsidence claims, from first notification to settlement
- Diagnosing the cause of damage using engineering knowledge and evidence‑based assessment
- Coordinating investigations, monitoring, repairs and mitigation strategies
- Communicating clearly and compassionately with customers, ensuring they feel supported throughout
- Making fair, balanced decisions that align with policy cover and technical best practice
- Driving progress proactively to deliver timely, high‑quality outcomes
Skills, Knowledge and Expertise
- A recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one. Relevant experience will also be considered.
- Strong technical knowledge of structural defects and subsidence‑related issues.
- The ability to diagnose building damage remotely using supplied evidence.
- Experience within the insurance industry and a solid understanding of liability considerations.
- Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.
- A problem‑solving mindset, able to evaluate complex information and make sound decisions.
- Excellent interpersonal and communication skills.
- Strong organisational and time‑management abilities, with the capacity to prioritise effectively.
- High attention to detail and a commitment to delivering quality outcomes.
- A flexible, self‑motivated approach and the ability to work independently.
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Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension matching contribution model with the following contribution rates:
- Employee 5%
- Employer 5%
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Refer a Friend
- Cycle to Work Scheme
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include holiday purchase
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