We are looking for an experienced Hospitality Operations & Growth Manager to help stabilise, structure, and grow a live restaurant business.

This is a hands-on, on-site role for someone who understands how hospitality actually works — people, systems, standards, customers, and commercial reality.

You will be stepping into a role that currently sits with the founder and helping professionalise, organise, and scale the business.

This is not a remote role and not a junior marketing position.

What The Role Involves

You will take ownership of the day-to-day running and structure of the business, working closely with the owner.

Key Responsibilities Include

• Overseeing daily operations, standards, and service consistency
• Managing and supporting FOH, kitchen leads, and support staff
• Bringing structure to:
  • rotas
  • staff accountability
  • service flow
  • communication
• Helping set clear weekly and monthly goals across operations and sales
• Ensuring operational discipline around:
  • bookings
  • customer experience
  • repeat visits
  • local promotions
• Working alongside content and social media support to ensure execution, not just ideas
• Using basic performance data (sales, bookings, footfall, promotions) to guide decisions
• Liaising with and managing:
  • marketing or social media agencies
  • designers / printers
  • external suppliers and partners
• Supporting compliance, hygiene, food safety, and operational standards
• Acting as the main operational point of contact when the owner steps back