Waitrose & Partners
Supermarket Assistant
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Supermarket Assistant
Supermarket Assistant
About The Role
As a Supermarket Assistant, you'll help define our difference by delivering an exceptional customer experience on every visit. Our Partner-led service and passion for food set us apart—passionate Partners serving food lovers! Your dedication to going the extra mile creates a lasting impression, earning customers’ trust and loyalty for life.
Your efforts directly impact how the Waitrose brand is perceived, improving customer satisfaction and encouraging repeat visits.
Key Responsibilities
Your role involves customer-focused service while contributing to the operational efficiency of the shop through shop-keeping tasks, including:
- Stock replenishment – Ensuring shelves are fully stocked and products are positioned correctly for seamless customer experience.
- Online order fulfilment – Preparing orders for driver delivery or click & collect encounters.
- Waste reduction – Managing product due diligence and applying markdowns to items approaching sell-by dates.
- Cross-team support – Assisting the shop team with:
- Checkout operation
- Click & Collect order management
- On-demand customer requests
- Maintaining a safe, hygienic, and organised work environment through general shopkeeping duties.
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Skills and Experience
Essential
- Strong communication skills to thrive in a team environment and interact positively with customers.
Desirable
- Prior customer-facing experience in retail or hospitality.
- An up-to-date knowledge of food and drink trends with a strong personal interest.
- A flexible, adaptable mindset to support the entire team and varying operational demands.
About The Partnership
At Waitrose, we are more than employees—we are Partners in building a better, happier world. As the UK’s largest employee-owned business—home to John Lewis and Waitrose—we drive purposeful change through collaboration, innovation, and kindness.
Our Commitment to Brilliance
- Never Knowingly Undersold principle—guaranteeing value, quality, and service in line with our brand values.
- Retail innovation rooted in diversity, adaptability, and diversity of thought.
- A culture where ownership, responsibility, and collective growth define how we succeed—and how we treat one another.
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Creating a Community of Belonging
We foster an environment where differences are celebrated, and everyone’s voice is valued. A place where:
- You belong and can fully express yourself
- You are encouraged to thrive—individually and as a team
- Kindness and respect shape our daily interactions
As Partners, we all own the difference we make—and we make it together.
Important Notes
- Pre-employment vetting may be required for some roles (including DBS checks). If applicable, you will be informed during the recruitment process.
- Some vacancies may close early due to high application volumes—apply promptly.
- If a disability affects your application time, please contact us early to discuss reasonable adjustments.
Flexible Working
We promote work-life balance and offer flexible arrangements where possible, including:
- Tailored hours or compressed working
- Job-sharing opportunities
- Shorter-hour contracts
Discuss preferred arrangements with your hiring manager during the interview process.
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