Waitrose & Partners
Supermarket Assistant
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Supermarket Assistant
Supermarket Assistant – Waitrose
About The Role
As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with. Passionate Partners serving food lovers! Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.
Key Responsibilities
Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the operation running efficiently and productively. Responsibilities include:
- Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Reducing wastage by following product due diligence and applying markdowns to products nearing their sell-by dates.
- Working with the wider shop team to support when needed, including:
- Checkout support
- Managing Click & Collect orders
- Fulfilling on-demand customer orders
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
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Essential Skills & Experience
You'll need:
- Communication skills to enable effective teamwork and customer interactions.
Desirable Skills & Experience
It’s advantageous if you:
- Have experience working in a customer-facing role.
- Keep up-to-date with food and drink trends (knowledge or strong interest).
- Have a flexible approach to support the entire branch operation.
About The Partnership
We’re the largest employee-owned business in the UK, hosting John Lewis and Waitrose. More than employees, we are Partners, driven by our purpose: building a happier world.
What Makes Us Unique
- Never Knowingly Undersold on price, quality, and service in John Lewis.
- Passionate servicing of food-lovers in Waitrose.
- A culture built on shared responsibility, ownership, and rewards.
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Our values include:
- Holding each other accountable to our behaviours.
- Treating others with kindness and respect.
- Creating an environment where everyone belongs and can thrive.
- Embracing our differences and fostering diversity.
As Partners, we all own making the Partnership somewhere people want to belong—and we all own its success.
Important Notes
- Pre-employment vetting (including DBS checks) may be required for some roles. If applicable, you’ll be informed during recruitment.
- Financial probity checks may also be needed.
- We encourage early applications—vacancies may close quickly if oversubscribed.
- Need an adjustment due to disability? Contact us as soon as possible.
We prioritise flexible working, such as:
- Flexible or compressed hours,
- Job-sharing,
- Shorter-hour contracts (where feasible).
Discuss your needs during your interview.
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