Waitrose & Partners
Supermarket Assistant
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Supermarket Assistant
Supermarket Assistant | Waitrose
About The Role
As a Supermarket Assistant, you’ll help create a difference that customers remember on every visit. By delivering our Partner-led service and our passion for food, you’ll set ourselves apart from competitors. As a passionate Partner serving food lovers, we rely on your enthusiasm and dedication to:
- Earn customer trust and loyalty for life
- Make every visit remarkable
- Ensure every customer leaves with a branded impression that keeps them returning
Your extra mile effort defines who we are—driving company success, one great experience at a time.
Key Responsibilities
Aside from delivering outstanding customer service, you’ll contribute to smooth and efficient operations by supporting key shopkeeping tasks:
- Stock replenishment: Ensure shelves stay fully stocked and products are correctly placed for easy customer access.
- Online order fulfilment: Process online orders to enable our delivery drivers to ship goods directly to customers’ doors.
- Wastage reduction: Apply product lifecycle due diligence, implement markdowns, and ensure prompt disposal of items nearing sell-by dates.
- Team support: Assist with checkout operations, manage Click & Collect orders, fulfil on-demand orders, and support other team needs as required.
- Maintenance & tidiness: Keep the shop clean, organised, and safe for both customers and colleagues.
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Essential Skills & Experience
- Strong communication skills to work effectively as part of a tight-knit team and with customers.
Desirable Skills & Experience
Having worked in a customer-facing role is advantageous but not essential. Demonstrating the following will also add substantial value:
- Passion for fresh food and drink trends, with an active interest in keeping up to date.
- Flexibility to adapt to, and support, the needs of your shop and team when required.
About The Partnership
We are the largest employee-owned business in the UK, proudly hosting John Lewis and Waitrose—two cherished British brands. Our Partnership model is not just a workplace; it’s a lifestyle where we build a happier world together. Here, we’re called Partners, united by a shared purpose to create lasting value, both for the business and the communities we serve.
Our Values & Approach
We are ruthlessly focused on excellence in retail, constantly innovating, adapting, and diversifying to lead the market:
- "Never Knowingly Undersold": We’ll always match or beat the competition on price, quality, and service (John Lewis) and serve food lovers with passion (Waitrose).
- Ownership & Accountability: As Partners, every individual shares both responsibility and reward. We speak up, collaborate, and continually improve—through great and challenging times alike, while upholding trust and mutual respect.
- Belonging & Difference: At Waitrose, we embrace diversity, foster an environment where everyone feels valued, and thrive by being themselves. We grow not only as individuals but as a collective, creating an inclusive culture together.
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Important Information
- Pre-employment vetting (including DBS checks) may be required for some roles. If applicable, we’ll inform you during the recruitment process and support you with completing any necessary documentation promptly.
- Role availability: High application volumes may lead to vacancies being closed early. Apply early to avoid missing out.
- Need reasonable adjustments? If you require extra time during your application due to a disability, please reach out as soon as possible.
- Work-life balance: We prioritise a healthy balance and support flexible working—compressed hours, job sharing, or shorter contracts, where possible. Discuss flexible solutions with your hiring manager during your interview.
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