Waitrose & Partners
Supermarket Assistant
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Supermarket Assistant
As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with—passionate Partners serving food lovers! Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.
Key Responsibilities
Alongside customer service, you’ll handle a range of essential operational tasks:
- Stock replenishment – Ensure shelves are fully stocked and products are in the right place for customers at all times.
- Online order fulfilment – Prepare customer orders for next-day delivery.
- Reduce waste – Follow product due diligence and implement markdowns for near-expiry items.
- Team support – Assist with checkouts, manage Click & Collect orders, and support on-demand customer requests.
- General shopkeeping – Maintain a safe, clean, and organised store environment.
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Essential Skills & Experience
- Effective communication skills to work harmoniously in a team and with customers.
Desirable Skills & Experience
- Previous customer-facing experience (a plus).
- Passion for food and drink trends—curated knowledge helps elevate our offerings.
- Flexibility to support the entire branch seamlessly.
About The Partnership
We’re the UK’s largest employee-owned business, the powerhouse behind John Lewis and Waitrose. Partners aren’t just employees; we own the purpose of building a happier world.
Our Commitments:
- Excellence in retail – Always delivering value for money, exceptional service, and high-quality food.
- Collective ownership – Profits, incentives, and decision-making are shared. We all succeed or challenge together.
- Belonging & growth – We celebrate diversity and empower every Partner to thrive. No corner-cutting; always respectful collaboration.
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Important Details:
- Some roles require pre-employment vetting (DBS checks, financial probity). Details will be shared during selection.
- Early applications welcome: Some open vacancies close early if oversubscribed.
- Reasonable adjustments: Highlight any access needs early for support during application.
Flexibility Matters
- Commit to work-life balance. Discuss flexible hours, job sharing, or part-time contracts during interviews—we happily accommodate where possible.
"As Partners, we all make the difference—and we all own it." Waitrose & John Lewis: Never Knowingly Undersold.
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