Waitrose & Partners
Supermarket Assistant
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Supermarket Assistant
Supermarket Assistant
About The Role
As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with—passionate Partners serving food lovers!
Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and ensure they return again and again by earning their trust and loyalty for a lifetime.
Key Responsibilities
Alongside delivering great service to our customers, your role will involve a variety of shop-related tasks to keep operations running efficiently and productively. Your responsibilities may include:
- Stock replenishment – ensuring shelves remain fully stocked and products are in the right place for customers at all times.
- Fulfilling online orders – preparing orders for drivers to deliver directly to customers.
- Reducing wastage – following product due diligence and applying markdowns to items nearing their sell-by dates.
- Supporting the team – assisting with checkout duties, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
- Maintaining a safe and tidy working environment – including general shopkeeping tasks.
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Essential Skills & Experience
- Strong communication skills to work effectively as part of a team and with customers.
Desirable Skills & Experience
- Experience in a customer-facing role.
- Up-to-date knowledge and interest in food and drink trends.
- A flexible approach to support the entire branch.
About The Partnership
We’re the largest employee-owned business in the UK, home to the John Lewis and Waitrose brands. We’re not just employees—we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us.
Our commitment to excellence ensures we:
- Are Never Knowingly Undersold in price, quality, and service (John Lewis), and
- Passionately serve food-lovers (Waitrose).
As Partners, we share responsibility and rewards. We use our voices to shape our success, collaborating through both challenges and progress, guided by our shared values of kindness, respect, and mutual support.
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Everyone contributes to creating a belonging culture, where differences are embraced, and everyone is encouraged to thrive. Growth—ourselves and as a collective—is at our core.
As Partners, we make all the difference.
Important Notes
- Some roles require pre-employment vetting (including DBS checks for successful applicants). You’ll be informed and guided through the process if needed. We encourage timely completion to avoid delays.
- We occasionally close vacancies early due to high application volumes—apply early where possible.
- If you need a reasonable adjustment (e.g., additional time) due to a disability, contact us as soon as possible to arrange support.
We prioritise work-life balance and flexible working, where possible. Discuss options like flexible/compressed hours, job-sharing, or shorter contracts during your interview.
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